Business Specialist

The Business Specialist is responsible for managing and overseeing the administrative operations of mortgage loan accounts with an emphasis on Reverse Mortgage Loans. This role ensures that loans are serviced, and maintained accurately, efficiently, and in compliance with all regulatory guidelines and organizational standards. The Specialist will act as a liaison between borrowers, internal teams, and external entities, providing exceptional customer service and support.
This role will uphold Compu-Link’s five core values: Integrity, Trust and Respect, People Matter, Commitment to Excellence and Accountability.

Job Duties and responsibilities

• Learn from Industry Experts
• Provide Excellent Customer Service
• Manage and review documents
• Communicate between clients and internal teams
• Review and process invoices
• Gain experience working on a federal contract
• Constantly learn new skills and apply them

Qualifications

Education

• Some college and higher education preferred

Experience/Training

Experience in mortgages, customer support, call center operations, loss mitigation, home loans

Skills and Abilities

• Exceptional written and oral communication with strong persuasive skills
• Attention to accuracy in execution for achieving results
• Ability to learn and use workplace software, systems, processes, workflows and tools
• Strong problem solving, critical thinking and analytical skills with attention to details

• Strong persuasive and professional communication skills
• Follow-through while multi-tasking and a commitment to strong attendance
• Ability to work efficiently under pressure in a dynamic work environment
• Ability to work well as an individual contributor as well as be part of a team
• A desire to understand Compu-Link’s business model and change management processes
• Ability to prioritize work

Working Conditions

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines in an office environment. Commitment to a flexible work schedule including evenings, weekends, and overtime.

Physical Requirements

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Additional information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Employment is contingent upon the successful completion of a federal background check to include a criminal background check, drug test, credit check and fingerprinting.

EEO Statement

Compu-Link is an equal opportunity employer that takes affirmative action to employ, and advance in employment, individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, or gender identity.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)