What are the responsibilities and job description for the Operations Support System Specialist position at Compunnel Inc.?
Job Title: Operations Support Specialist
Location: 1300 Thames Street, Harbor Point Phase I, Baltimore, MD 21230
Requirements:
• Strong written and verbal communication skills
• Excellent attention to detail
• Strong problem-solving skills
• Ability to define and prioritize project activities and follow-up on progress
• Proficiency in MS Word and data entry tools
• Ability to manage multiple detailed tasks
• Flexibility in handling varied assignments
• Ability to work independently
• Bachelor's degree preferred but not required
• Familiarity with financial services is a plus
Responsibilities:
• Process incoming and outgoing paperwork including mail and facsimiles
• Support client service associates and operational personnel
• Review inbound client documents for accuracy and completeness
• Notate all activities on client accounts
• Submit accurate forms for final processing to the service center
• Communicate with clients via written and verbal methods regarding paperwork
• Conduct clear and appropriate escalation of issues and suggest risk reduction strategies
• Analyze and interpret data with strong attention to detail
• Break down problems into manageable parts and consult SMEs as needed
• Ask exploratory questions and paraphrase to ensure understanding
