VP, Fraud and Disputes

The Vice President, Fraud & Disputes provides strategic and operational leadership for the organization’s fraud department. As the department leader, this role is responsible for overseeing all aspects of fraud prevention, detection, investigation, and recovery efforts. This critical leadership position will develop and implement a comprehensive fraud risk management program to protect the organization, its clients, and its assets.

Responsibilities of the role:

• Develops and implements a comprehensive, risk-based fraud management strategy aligned with the client’s overall strategic objectives, carefully balancing fraud management and client satisfaction.
• Establish, maintain, and monitor fraud prevention policies, procedures, and controls across all areas of the client’s operations, developing and monitoring key performance indicators (KPIs) and metrics to assess the effectiveness of the fraud programs.
• Serves as a subject matter expert on operational related matters as projects and initiatives are introduced, implemented, and revised. Collaborates with peers for solutions to drive improvement.
• Administers Verafin, BioCatch, Quavo, Alkami, SWBC, Bill Pay Master, Bluepoint, IP Admin, AFS TrueChecks, Meridian Link, Wire Exchange, Onbase, True People Search, and Accurint.
• Manages and develops department staff, optimizing individual and team performance through ongoing development initiatives and engagement strategies.
• Ensures compliance with all relevant regulations and security standards. Educates staff on RegE and BSA compliance.
• Stays abreast of emerging trends, fraud schemes, techniques, and financial technology (FinTech) and proactively implements preventative measures.
• SUPERVISORY RESPONSIBILITIES: Directly supervises the employees in the fraud department. Carries out supervisory responsibilities in accordance with related policies, procedures, applicable state and federal laws, and the credit union’s strategic plan. Reviews all journal entries posted by the Fraud Management department to the General Ledger or member accounts daily and reconciles the entries made by the department to the General Ledger monthly.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in business or similar discipline, or equivalent combination of education and related experience required
• Six (6) years or more experience within credit union and/or banking compliance, with seven (7) years minimum management/leadership experience, with three (3) years minimum working experience in a fraud/risk/compliance department.
• Strong working knowledge of the credit union and/or banking industry.
• Strong knowledge of lending, BSA/AML, and consumer regulations required.
• Advanced ability to analyze regulatory requirements and their implications on its operations.