Dental Insurance Specialist

******RESPONSIBILITIES******

PHONES

• Answer phones (scheduling appointment, answering patients’ questions, triaging calls to appropriate office/person as needed
• Confirm appointments & retrieves VM messages from main phone lines(s)
• Transfer phones and phone calls to other office personnel as appropriate
• Make calls (patients, other offices, etc.), take and forward messages for doctors and staff as needed

RECEPTION

• Greet, check-in, register patients
• Correct, add and/or update patient information as needed
• Scan documents (licenses, medical cards, etc.)
• Ensure all consents and other documents are signed and scanned into medical record
• Retrieve referrals
• Confirm appointments
• Enter charges and post payments to patients’ account. Collect co-pays and deductibles as required and give receipts.
• Prepare daily deposits
• Daily reconciliation of appointments, charges, and payments

INSURANCE

• Collect insurance information from patients
• Verify insurance benefits, estimate copay, and go over with patients
• File insurance claims electronically with attachments
• Enter insurance payments and understand how to read an EOB
• Follow-up on past due claims and send appeals

GENERAL

• Must always represent the practice in a professional, pleasant, and cooperative manner
• Must be able to handle multiple deadlines and task assignments comfortably and efficiently
• Must be able to work both independently and cooperatively in team settings
• Other duties and tasks, as assigned
• Good mathematical aptitude to prepare deposit slips, end of the day summaries, and other related daily financial transactions
• Maintain regular attendance and adhere to assigned work schedule and office policies
• Adheres to all HIPAA privacy and OSHA safety standards

REQUIREMENTS

• Organized, motivated, committed, and self-directed
• Proficient in MS Office products and general familiarity with practice management systems.
• Must be detail oriented to maintain good financial practices, account balances, and financial reporting
• Must be flexible and understand that job duties may change from time to time
• Must demonstrate excellent verbal and written communication skills
• Professional, mature demeanor – with the ability to work with a variety of personalities

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• Insurance verification: 2 years (Required)
• Dental office experience: 2 years (Preferred)

Work Location: In person

Salary : $20 - $24