Front Desk Receptionist

We are seeking one fabulous front desk receptionist for our busy acupuncture practice. Our goal is to deliver natural healthcare to as many people as possible. Can you help us?

Ideal candidate will have some flexibility in their schedule for between 25-35 hours per week between the hours of 8AM and 7PM. We can be somewhat flexible in coming to an agreement on those hours, but they may vary slightly week to week depending on our workload.

Starting at $17/hour.

• Candidates must be able to maintain a cool and calm demeanor when phone is ringing, patients are checking in and out, deliveries are arriving, email inboxes are flooding and practitioners are bustling between treatment rooms.
• Must be tech-savvy and comfortable learning new software. Our practice management software is web-based and is utilized for scheduling, taking payments, insurance claims filing and electronic health records. Various spreadsheets and documents are a part of the job as well.
• Must be able to transcribe accurately. This position requires spelling names and taking insurance ID’s correctly over the phone.
• Detail oriented, organized, optimistic, and skilled at multitasking. People call and need an appointment on a certain day. Each person must be matched with the appropriate office location, practitioner, and information needed for their appointment.
• Excellent customer service. We work here because we want to improve people's lives and make them feel great. In general, our customers are happy, very satisfied and glad to be here, but you will run into the inevitable grump and need to treat them graciously and patiently.
• Add to the ambiance: we strive to create an oasis from the standard medical model. This oasis starts the moment a person walks through our front door. We want you to enhance our environment for every patient.
• Comfort in ordering supplies, pricing inventory, delivering phone messages to appropriate parties in correct format. You will be learning about herbs and supplements.
• Problem solving skills. Often this position is without support and we appreciate a team member who can at least attempt to solve issues without always running to management.
• Reliable, ethical, consistent. This position is the key cog in our efficient machine-of-a-business allowing all other parts to run fluidly and effectively. We need you there and in high-gear when you are.
• Light cleaning, tidying and emptying trash cans as needed to keep our space neat and comfortable. Stocking treatment room supplies and changing sheets on treatment tables whenever possible between patients.

SKILLS DESIRED:

Pleasant phone manner, efficient typing, error free scheduling, ability to thrive under stress, attention to detail, organization and maintenance of a tidy office space, ability to multitask and complete all projects without supervision. A love for acupuncture and natural medicine is a big plus.

Job Types: Full-time, Part-time

Pay: From $17.00 per hour

Benefits:

• Flexible schedule

Schedule:

• Monday to Friday

Supplemental pay types:

• Tips

Ability to commute/relocate:

• Glastonbury, CT 06033: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What interests you about working at an acupuncture clinic?
• Do you have anything you would like to add to your application?

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Preferred)
• Medical scheduling: 1 year (Preferred)
• Customer service: 2 years (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

Work Location: In person

Salary : $17 - $0