What are the responsibilities and job description for the Implementation Lead position at Connecticut Innovations?
Are you ready to join Connecticut Innovation’s vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut’s strategic venture capital arm, and we are passionate about serving our portfolio of 220 companies across various industries, with strengths in life sciences, technology, and climate tech.
Come join one of our quickly growing portfolio companies, Enertiv - Operational Intelligence Platform for CRE!
About Enertiv
Enertiv is a leading SaaS platform in Commercial Real Estate, helping property teams unlock value by streamlining operations, cutting energy waste, and meeting ESG goals. We integrate real-time utility data, IoT, and advanced analytics to drive measurable impact for some of the largest portfolios in the U.S. and Canada.
As a modular platform, Enertiv also offers solutions for:
▶ Tenant billing: Maximize utility cost recovery with bills generated within 48 hours of data
▶ Asset digitization: Centralize equipment data, meters, and nameplates accessible in the cloud and in the field
Everything is managed for you from start to finish, with expert guidance, an AI-enabled QA process reviewed by engineers, and a 24-hour response time at every step.
Job Description
We're looking for a high-performing Onboarding Lead to join our Client Onboarding team. This person will be the quarterback of new client activations—balancing precision, client communication, and cross-functional coordination. You’ll drive successful onboarding of new buildings and sustainability data coverage, ensuring long-term client satisfaction from day one.
What You'll Do
- Own and manage the end-to-end onboarding process for new client properties—from kickoff through handoff to Client Success.
- Act as a project lead and point of contact for onboarding
- Build project timelines, track progress, manage stakeholder communications, and proactively resolve blockers.
- Drive quality utility data acquisition, QA processes, and setup for ESG reporting tools such as ENERGY STAR Portfolio Manager and GRESB.
- Collaborate with sales, product, client success and engineering teams to ensure client expectations are met with scalable, efficient solutions.
- Drive our onboarding metrics—targeting a <60-day average onboarding time and 5-day handoffs post-acceptance.
You're a Great Fit If You Have
- 3–5 years of experience in onboarding, project management, implementation, or client-facing operations in a SaaS or technology-driven environment.
- Strong organizational and project management skills—you're great at juggling timelines, people, and details.
- Experience working with utility data, sustainability reporting, or building technologies is a plus (ENERGY STAR, GRESB, LL97, etc.).
- Excellent communication skills with both technical and non-technical stakeholders.
- A proactive, solutions-first mindset—you don't just highlight problems, you help fix them.
- Bonus: Experience with CRE, ESG, or facilities/operations teams.
Why Join Enertiv?
- Mission-driven work: We help reduce emissions, improve building health, and support CRE’s path to net zero.
- Real ownership: This role is highly visible, impactful, and central to client experience and success.
- Collaborative culture: Work cross-functionally with product, engineering, ESG experts, and leadership.
- Growth opportunities: This is a strategic stepping stone into leadership within Client Delivery or ESG.
