What are the responsibilities and job description for the Small Business Sales Representative position at Connection?
Overview
The Small Business Sales Representative establishes new accounts through outbound phone calls to leads, new, and existing customers. The Sales Rep develops and manages long-term sales relationships with the company's small business customers. By assessing customer needs and providing viable technology options, the Sales Rep ensures account growth aligned with individual and company goals.
Responsibilities
Business Development & Prospecting
- Research and identify potential new customers through online prospecting.
- Qualify accounts by assessing organization size, primary contacts, and potential IT spend.
- Conduct outbound cold calls to develop new customer relationships and future sales opportunities.
Customer Relationship Management
- Maintain ongoing communication with existing customers to support repeat business.
- Develop an understanding of customer operations, technology environments, and potential areas for improvement.
- Provide timely updates regarding customer inquiries, orders, and issue resolutions.
Solution Development
- Collaborate with internal teams and external partners (vendors, tech support, distributors such as Ingram Micro) to develop customized IT solutions.
- Build solutions based on customer needs and insights from relevant sources.
Pricing & Quoting
- Utilize internal pricing resources to provide competitive quotes while maintaining profit margins.
- Verify the accuracy of solution components and ensure alignment with customer needs.
- Deliver quotes within customer‑specified timelines and revise pricing based on feedback or changes in customer requirements.
- Communicate stock limitations, product availability concerns, or other factors affecting proposed solutions.
Training & Professional Development
- Attend vendor trainings, including mandatory sessions.
- Review the company intranet regularly for updates to vendor information or technology changes.
- Utilize PPCU training tools to strengthen product knowledge.
- Engage with onsite vendors to learn about new technologies, products, and service offerings.
Min
Max
Qualifications
Required
- Strong written and verbal communication skills.
- Ability to conduct effective research and qualify potential customers.
- Comfortable with outbound calling and engaging new prospects.
- Strong organizational skills with the ability to manage multiple customer relationships.
- Attention to detail and accuracy in documentation and customer communications.
Preferred
- Experience in IT sales, technology solutions, or related fields.
- Familiarity with CRM systems or sales productivity tools.
- Understanding of IT infrastructure or related technical concepts.
- Experience coordinating with vendors, distributors, or technical resources.