Patient Advisor

Located in:

Job Title: Patient Advisor
Reports to: Lenexa, KS
FLSA Status: Non-Exempt
Direct Reports: n/a
Company Overview
Captify Health was founded on the principle of improving the medical outcomes and general health of the patients we service. We are committed to personal engagement along the digestive health care journey, providing the education and support needed to successfully navigate the complex system. We collaborate with our clients as digestive health experts allowing them to extend evidence-based care and effective cost management across managed populations; driving better outcomes in digestive health care.
Captify is committed to attracting, developing, and retaining talented people who are passionate about helping deliver better care to patients and whose values align with ours. We empower our employees to bring the right solutions forward to strengthen the relationship between providers and patients and ensure that our staff are well served.
Duties and Responsibilities
The duties include, but are not limited to:

• Answer incoming phone calls
• Make outbound phone calls
• Answer frequently asked questions
• Process orders via secure website
• Provide superior customer service
• Related administrative functions as needed
• Performs miscellaneous job-related duties as assigned

Qualifications or Education, Training and Experience

• Must have experience in a high call volume environment.
• Requires a high school diploma or equivalent
• 2-3 years of experience in the field or in a related area.
• Must pass background screen and credit check

Knowledge and Skills/Expected Competencies

• General computer skills and word processing skills are required.
• Must have excellent customer service skills and a passion for helping people.
• Primary job functions are completed using a computer and the internet.
• Works well independently
• Strong communication and interpersonal skills.
• Ability to clearly communicate medical information to professional practitioners and/or the general public.

• Ability to maintain confidential information
• Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines.
• Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others.
• Taking responsibility and being accountable for own actions

Physical/Mental Demands and Work Environment
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, bend, sit, talk, lift, or hear. The employee is regularly required to stand, walk and use hands and arms to operate general office equipment (PC, telephone, file cabinets, copier, postage meter, fax machine and printer). The employee may occasionally lift and/or move between 10 and 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate.
The Company reserves the right to modify the job description based upon its needs and may require the employee to perform functions beyond those mentioned above. Neither this job description nor any other communication creates an employment contract between the Company and the employee.
Equal Employment
Our culture encourages individual development, embraces an inclusive environment, rewards innovative excellence and leads New Jersey in provider and patient satisfaction. Captify Health values diversity, inclusion, and equity as matters of fairness and effectiveness. We are committed to hiring and retaining a staff that reflects the diversity of the communities we serve, fostering an inclusive working environment where staff of all backgrounds feel welcomed and engaged.
Captify Health is an Equal Opportunity Employer and encourages applications from individuals underrepresented in the medical sector, including people of color, and persons with non-traditional work and educational experience. All who believe they meet the stated qualifications are invited to apply.
Company Safety
We believe that the best care for our patients starts with the best care for our employees. Captify Health is committed to proactively creating and maintaining an environment that is safe for our team and patients.

Employees are required to wear Personal Protective Equipment (PPE) including face masks, gloves, gowns, and more as appropriate.