What are the responsibilities and job description for the Activation Client Specialist position at CONSERVICE?
Activation Client Specialist
Department: Single Family
Overview
Activation Client Specialists coordinate with clients and the appropriate parties to make for a smoother utility activation or deactivation process. You will field questions and issues from clients, then research the appropriate response or action. You will coordinate between the client, team members, and utility providers or tenants, to work out a solution. Your ability to build strong relationships with clients will be a direct reflection of how they view the company. Come join a successful team dedicated to quality work and true client satisfaction. Phone use in this position is about 75% of the work day.
Responsibilities
As an Activation Client Specialist, you will:
- Research and respond to all direct correspondence with the clients that are sent.
- Problem solve issues with activations.
- Coordinate conversations between clients and team members.
- Responsible for calling and responding to direct calls from Utility Coordinators.
- Participating in weekly and otherwise scheduled client calls, as needed.
- Fill out the client disconnect doc as new requests come in.
- Research and document any client disconnects
- Provide high level summary of the disconnect and resolution.
- Stay in the loop with team struggles/successes by attending market meetings
- Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice
Qualifications & Preferred Skills
- Approachable and able to work with a team
- Clear and professional written and verbal communication
- Manage and prioritize workload for yourself and team members
- Composed and effective during high stress situations
Able to take on a leadership role
