Patient Services Representative

Description

JOB TITLE: Patient Services Representative

IMMEDIATE SUPERVISOR: FRONT OFFICE TEAM LEAD

MINIMUM QUALIFICATIONS:

1. Cooperative work attitude toward co-workers, management,

patients, visitors, and physicians

2. Ability to make logical decisions and solve problems

3. Communicate clearly and proficiently

4. Ability to multi-task

REQUIREMENTS:

1. High school diploma or GED certificate
2. Good communication skills
3. Good computer skills

DUTIES AND RESPONSIBILITIES

I. Communication

A. Communicates effectively and professionally with patients,

visitors, physicians, and co-workers

1. Interacts with others in a positive, respectful, and

considerate manner

1. Conducts self as a positive role model and team member
2. Respects patient rights to privacy, dignity, and

confidentiality

II. Duties

1. Greets patients and ensures demographic information is updated.
2. Ensure referrals are obtained as necessary
3. Verifying insurance and Valid ID - Scan insurance cards, driver’s license
4. Collect co-pays/balances
5. Manage and balance batches at end of day
6. Distribute faxes as they are produced
7. Scheduling procedures, labs, radiology, whatever the doctor has requested
8. Collecting all % copays, payments missed at check-in, and past-due balances
9. Verifying authorizations have been requested from PCP and received before the patient’s appointment
10. Go through incoming faxes (checkout) and schedule ASAP or STAT appointments or make sure nurses are aware appointments are needed, and make sure other faxes are sent to the referrals department
11. Scan in PCP office notes, labs, radiology, etc., and task to our providers for signature or review
12. Make sure all specialty referrals (Cardio, Uro) requested are sent and received in a timely manner
13. Scanning patient paperwork daily
14. Handle medical releases
15. Balance daily payments

III. Job Quality Requirements

A. Accuracy

B. Attention to detail

C. Timeliness

D. Organization

IV. Dependability

A. Attendance

B. Punctuality

C. Ability to follow instructions

D. Ability to meet deadlines

V. Regulatory

Abide by OSHA and HIPAA regulations

Qualifications