Manager of Collection Services

Manager of Collection Service
Hybrid - Cleveland, OH 44124

Job Summary
The Manager of the Collection Services Group is responsible for overseeing the daily activities of the Collection department. This role ensures that operational processes and procedures are followed, and departmental expectations and goals are met. The Manager will lead a team of collection professionals, providing guidance, support, and training to achieve optimal performance.
Essential Responsibilities

• Oversee daily operations of the Collection department, ensuring adherence to established processes and procedures.
• Provide leadership, coaching, and development opportunities for collection
• Develop and implement strategies to improve collection efficiency and
• Monitor and analyze collection metrics to identify areas for improvement and implement corrective actions.
• Ensure compliance with all relevant regulations and company
• Collaborate with other departments to resolve complex collection issues and improve overall customer satisfaction.
• Prepare data & reports on collection activities and performance for EOS L-10 meeting and senior management.
• Manage departmental budget and resources
• Other duties as

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