IT Support Specialist

Job Summary
We are seeking a dynamic and proactive Technical Support Specialist to join our innovative IT team. In this role, you will be the frontline hero for resolving technical issues, ensuring seamless computer management, and delivering exceptional customer service. Your expertise will help maintain the stability of our IT infrastructure, support end-users across various operating systems, and troubleshoot a wide range of hardware and software challenges. If you thrive in a fast-paced environment and are passionate about empowering users through technical excellence, this is the perfect opportunity to make an impact!

Responsibilities

• Provide expert-level technical support to end-users via help desk platforms such as ServiceNow and Jira, ensuring timely resolution of issues.
• Troubleshoot and resolve software problems across multiple operating systems including Windows.
• Assist with computer management tasks such as hardware setup, upgrades, and maintenance to optimize performance.
• Support network connectivity issues related to LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other IT infrastructure components.
• Manage desktop support activities including configuring computers, installing applications like Microsoft Office, and supporting peripheral devices.
• Maintain accurate records of support tickets, incident reports, and resolution steps using BMC Remedy or similar ticketing systems.
• Communicate clearly with users to diagnose issues effectively and provide step-by-step guidance for problem resolution.

Requirements

• Proven experience in technical support or IT support roles with a focus on computer management and troubleshooting.
• Strong knowledge of operating systems including Windows, and other operating systems is a plus.
• Hands-on experience with software troubleshooting, hardware diagnostics, and network configuration.
• Familiarity with IT infrastructure components such as LAN, VPNs, firewalls, and switches.
• Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.
• Ability to prioritize tasks efficiently in a fast-paced setting while maintaining attention to detail.
• Nice-to-have skills include experience with computer networking protocols, desktop support best practices, knowledge of BMC Remedy or ServiceNow platforms, and familiarity with operating systems like Windows Server environments. Join us as a Technical Support Specialist and become a vital part of our mission to deliver reliable technology solutions! Your expertise will empower users to work confidently while ensuring our IT systems operate smoothly every day.

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person