Central Scheduling Supervisor

The Central Scheduling Supervisor (CSS) is Responsible for accurately scheduling and re-scheduling complex patient procedures and appointments. Successful scheduling includes, but not limited to, exhibiting proficiency in the scheduling procedures, scheduling appointments and radiology according to practice guidelines, entering appropriate insurance, initiating authorizations and referrals, performing Key User duties with minimal errors. The CSS will assist the Central Scheduling Director in providing support needed to facilitate implementation where appropriate. Prepare reports for administrative use as determined by Director. Participates in making departmental schedules and provides input when preparing probationary and/or annual evaluations. Occasional travel to clinics and complete other duties as assigned.

All organizational staff, including this position are specifically required as a condition of continued employment to make advance preparations for their families and pets in the event of weather emergencies such as Hurricanes and flooding threats. Any staff member can be determined as essential staff required to report to the facility during these events. In many cases this means reporting and sleeping at the facility before, during and after a weather emergency. By signing this job description, the staff member accepts this responsibility of readiness to report to work during any designated emergency staffing situation. CMC staff members operate as one team meeting the healthcare needs of our communities, thus this position will on occasion complete other duties as assigned beyond those designated in this primary job description which may include “float” coverage at an alternate facility, department, or assignment.

Qualifications

Assessment of overall credit worthiness by review of a consumer credit report is required.

Education:

• High School Diploma required.
• Associate Degree preferred

Experience:

• A minimum of three (3) years’ experience in patient scheduling in an acute care facility required.

Licensure/Certification/Registration:

• CHAA Certification (Certified Health Access Associate) required or within 6-month of hire.
• Medical Terminology certification preferred.

Special Skills:

• Exemplary core customer service skills strongly required.
• Strong organizational skills.
• Strong PC skills required.
• Strong verbal and written communication skills required.

Working Conditions

• Occasional exposure to difficult patients.
• Potential exposure to blood borne and airborne pathogens.
• Stress level high due to multiple demands frequently occurring simultaneously.
• Physical surroundings generally pleasant and comfortable.
• Most work performed while sitting, however, a moderate amount of walking and moving around within a confined area occurs.