What are the responsibilities and job description for the Patient Services Representative position at Cooper Clinic A Prof Assn?
Description
Full time; Cooper Clinic. The Patient Services Representative plays an essential role in our patient experience. The Patient Services Specialist greets our patients and initiates the check-in process to ensure the patients receive the correct clinical procedures during their visit.
Patient Services Specialist Schedule: M-F, 6:30 a.m. - 3:00 p.m. with a 30 minute lunch. Occasional overtime as needed for patient care.
Patient Services Specialist Essential Duties and Responsibilities
- Proactively keep patients informed throughout the day.
- Consistently provide superior internal and external customer service.
- Answer telephone in a timely and polite manner.
- Communicate with customers in a courteous, professional and cooperative manner.
- Obtain current patient information from established and new patients.
- Accurately enter/update patient information in practice management system.
- Assist patients with completion of paperwork when necessary.
- Maintain proper personnel conduct and confidentiality of patient, staff and physician information.
- Maintain schedule balance to facilitate optimal patient flow.
Requirements
The ideal Patient Services Specialist Candidate will possess
- Bachelor’s degree preferred
- Medical office experience a plus
- Previous in-person customer service experience required
- Professional appearance and demeanor
- High level of initiative and integrity
- Strong communication skills and the ability to work in a high-paced environment
- Thorough knowledge of medical office operations
- Basic knowledge of medical terminology
- Must have exceptional multi-tasking abilities and time management skills
- Knowledge of Microsoft applications
- Ability to work effectively and consistently with limited direct supervision
- Knowledge of HIPAA and OSHA policies and procedures
- Special ability to communicate well with staff, physicians and general public
- Dependable
- Must be able to work with a flexible work schedule
What we provide:
- A culture focused on improving the quality and quantity of peoples lives
- Competitive pay
- Complimentary Cooper Fitness Membership for you and your spouse
- 401(k) matching
- Health benefits
- Holidays - including your birthday!
- Discounts on Cooper Complete supplements, The Coop (pro shop and boutique), Cooper Spa, Cooper Hotel and much more!
- Employee wellness program designed to help you meet your fitness goals and improve your quality life- You can also earn cash incentives
- Quarterly reimbursements available toward the purchase of athletic wear and supplies
Not a fit? We have many other opportunities available. Please see the careers page on our website at www.CooperAerobics.com
to find your next career!