What are the responsibilities and job description for the Patient Navigator position at Cooper University Health Care?
- Bridge the gap between clinician and patient, by providing individual support and assistance in navigating the health care system to provide continuity of care.
- Working with current RN Navigator disease team to provide non-clinical support regarding scheduling, pre cert process, follow up calls and record retrieval for timely appointments
- Call new patients within 24 hours of visit to CCI to check in regarding follow up appointments and needs.
- Work with CPN, Navigators, Social Work, Dieticians, Call Center, Providers, Radiology scheduling, chemo scheduling, and phone triage to support patients needs
- Participate in daily multi disciplinary rounding on inpatient oncology unit, and identify needs and opportunities for coordination of care, follow up and scheduling
- Act as a member of the Transition of Care team assisting patients in transitioning from inpatient to outpatient areas without interruption in services and care
- Assist in connecting patients to services for support (ie: social work, financial counseling)
- Tracking of all patient contacts, follow ups, barriers to care and outcomes
- Ensures the delivery of patient care through the coordination of customer services
- Participates in interdepartmental and ancillary activities to ensure quality, cost-effective
patient care.
- Responsible for all core competencies and Cooper standards of care
Fluency in Spanish preferred.
Competent in basic computer skills; knowledge of using an electronic health records system preferred.
Patient Access Navigator I
Cooper University Hospital -
Camden, NJ
