What are the responsibilities and job description for the Patient Navigator position at Cooper University Hospital?
About Us
At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.
Discover why Cooper University Health Care is the employer of choice in South Jersey.
Short Description
- Bridge the gap between clinician and patient, by providing individual support and assistance in navigating the health care system to provide continuity of care.
- Working with current RN Navigator disease team to provide non-clinical support regarding scheduling, pre cert process, follow up calls and record retrieval for timely appointments
- Call new patients within 24 hours of visit to CCI to check in regarding follow up appointments and needs.
- Work with CPN, Navigators, Social Work, Dieticians, Call Center, Providers, Radiology scheduling, chemo scheduling, and phone triage to support patients needs
- Participate in daily multi disciplinary rounding on inpatient oncology unit, and identify needs and opportunities for coordination of care, follow up and scheduling
- Act as a member of the Transition of Care team assisting patients in transitioning from inpatient to outpatient areas without interruption in services and care
- Assist in connecting patients to services for support (ie: social work, financial counseling)
- Tracking of all patient contacts, follow ups, barriers to care and outcomes
- Ensures the delivery of patient care through the coordination of customer services
- Participates in interdepartmental and ancillary activities to ensure quality, cost-effective
patient care.
- Responsible for all core competencies and Cooper standards of care
Experience Required
Experience working in a healthcare office setting, or community outreach and education required.
Knowledge of health care, inpatient/outpatient settings, Oncology specific patient population
Strong interpersonal skills; demonstrated ability to work well with people of various backgrounds, ethnicities, and life experiences.
Ability to take direction, follows through with tasks, and work independently.
Flexibility, optimism, and a cooperative working style.
Education Requirements
High School Diploma or Equivalent; clinical training (i.e. MA, CNA, LPN) a plus.
Special Requirements
Fluency in Spanish preferred.
Competent in basic computer skills; knowledge of using an electronic health records system preferred.
