What are the responsibilities and job description for the Site Infrastructure Support Specialist position at CoorsTek Inc?
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Job Title
Site Infrastructure Support SpecialistResponsible for the installation, support, and maintenance of IT related systems and peripherals, and software to ensure optimal infrastructure performance.Job Description:
- Works under general supervision to support computer systems, software and peripherals, including documenting, installing, diagnosing, repairing, maintaining, and upgrading computer hardware and software.
- Provides training and support to end users and staff on various IT related subjects.
- Documents, maintains, analyzes and repairs desktop software, computer systems, peripherals, and local and networked devices.
- Responds to telephone calls, emails, on-line Service Center tickets, and personnel requests for infrastructure support in a timely manner.
- Communicates status or progress of any outstanding issues in a timely manner to affected group(s).
- Researches and resolves desktop hardware and software related problems, collaborating with site infrastructure support technicians, network and system administrators or application analysts for more complex issues.
- Creates, tests, and maintains procedures and knowledge base articles for IT infrastructure management, suggesting improvements to current procedures as needed.
- May assist with the research and evaluation of computer products in support if PC procurement and development efforts.
- May assist with developing long-term strategies and capacity planning for meeting future IT infrastructure needs.
- May assist in development of business continuity and disaster recovery plans.
- Assists and/or performs in any and all areas as assigned.
Job Requirements:
Education:
- Associate degree in related field or 2 years’ combination of education and applicable IT experience
- A Certification desired
Functional/Technical Knowledge, Skills & Abilities:
- Proficient in Microsoft Desktop Operating Systems and MS Office Software
- Possess ability to communicate to all levels using excellent written and verbal communication skills
- Incident management skills
- Problem Investigation skills
- Must be able to work with a diverse variety of people from different cultures and backgrounds
- May work any and all shifts/days as required.
- Maintains acceptable level of cleanliness in the work area.
Target Hiring Range
Hourly: USD 24.37 - USD 29.46Actual compensation is commensurate with experience, skills and education. CoorsTek strives to give all qualified applicants equal opportunity and to make selection decisions on job related factors. Do not provide any information on the application which will indicate your race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, pregnancy, genetic information, veteran status, or any other status protected by law or regulation.
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