What are the responsibilities and job description for the Network Support Specialist position at Core Technology Solutions?
We are looking for a Network Support Specialist located in Clemson, SC.
NIGHT SHIFT POSITION
HOURS ARE 6PM- 6AM
THIS INCLUDES WEEKENDS AND HOLIDAYS
This is 100% ONSITE - NO REMOTE WORK.
SCOPE OF THE PROJECT :
THIS WILL BE A LONG-TERM CONTRACT (12-36 MONTH MINIMUM)
DAILY DUTIES / RESPONSIBILITIES :
MONITORS, TESTS, MAINTAINS AND REPAIRS NETWORK AND INFRASTRUCTURE ELEMENTS.
MONITORS NETWORK, SERVER, AND APPLICATION ELEMENTS, RESOLVE INCIDENTS AND SERVICE REQUESTS AND / OR CONSULT WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. APPLIES SIMPLE STATE-OF-THE-ART TECHNOLOGY TO MEET AND IMPROVE NETWORK CONTROL CENTER.
CONFIGURE NETWORK AND SYSTEM RESOURCES, AND MAINTAIN CORRESPONDING SYSTEM RECORDS AND DOCUMENTATION. PROVIDES TIER II SUPPORT AS PER SME AGREEMENTS. PERFORMS PERIODIC MAINTENANCE AND MONITORING OF COMPUTER SYSTEMS. PERFORMS PRE-CONFIGURED PORT ACTIVATIONS ON NETWORK SWITCHES.
PREPARES AND REVIEWS DOCUMENTATION FOR USE IN OPERATIONS FOR TRAINING AND KNOWLEDGE BASE. PARTICIPATES IN TRAINING AND CROSS TRAINING FOR THE TIER II. . PROVIDES CUSTOMER SERVICE FOR ALL INFORMATION AND / OR TELECOMMUNICATION NETWORK SYSTEMS SUPPORT AREAS.
MONITORS MAINFRAME, APPLICATIONS AND BATCH PROCESSING. RESPONDS TO ISSUES, ALERTS, INCIDENTS, TICKETS AND RESOLVE INCIDENTS AND SERVICE REQUESTS AND / OR CONSULT WITH THE SUBJECT MATTER EXPERT TEAM FOR INCIDENT RESOLUTION. MEETS AGREED SLA TIME REQUIREMENTS.
REQUIRED SKILLS
IP NETWORK TROUBLESHOOTING
DNS CONFIGURATION
UNDERSTANDING OF MONITORING TOOLS (SPLUNK, SOLARWINDS)
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