What are the responsibilities and job description for the Customer Service Representative position at CornerStone Staffing?
Customer Service Representative
Cary, NC
COMPENSATION & SCHEDULE
• $20.40 per hour
• Monday – Friday, 11:30am – 8:00pm; rotating Saturdays once every 4 weeks with a weekday off. (Training : 9am–6pm)
• W2, Full-Time
• Start Date: ASAP
ROLE IMPACT
This role serves as the front line for a specialized pharmacy support team, ensuring that cancer patients and others receive compassionate, timely service. Representatives play a critical role in managing prescription delivery, patient queries, and inbound communications—delivering accuracy and empathy in every interaction.
KEY RESPONSIBILITIES
• Handle high-volume inbound and outbound calls to manage prescription scheduling, delivery, and payment updates
• Direct patient inquiries to appropriate clinical or operational staff while documenting detailed case notes
• Run medical claims and update systems to support pharmacy workflow and downstream staff
• Use internal tools to verify insurance, process refill needs, and respond to requests for invoices
• Identify and escalate adverse events and product complaints to clinical teams
MINIMUM QUALIFICATIONS
• High School Diploma or GED required; Associate degree preferred
• 1 year experience in a call center or customer service environment
• Proficiency in Microsoft Office and CRM/ticketing platforms
• Excellent communication, organizational, and documentation skills
CORE TOOLS & SYSTEMS
• Microsoft Office (Outlook, Excel, Word)
• Pharmacy management systems (EPIC, ScriptPro, or equivalent)
• Call center software (Five9, Avaya, or similar)
• Claims processing platforms
• Internal CRM/workflow tools
PREFERRED SKILLS
• Familiarity with medical terminology or experience in a pharmacy or medical office setting
• Experience processing medical claims
• Empathy and professionalism in patient-facing communications
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
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Salary : $20
