What are the responsibilities and job description for the Client Experience Associate position at Corpay?
What We Need
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Corpay is currently looking to hire an Client Experience Associate. This position falls under our Cross-Border line of business and will be Salt Lake City, Utah. In this role, you will be responsible for managing relationships with current clients as well as facilitating the onboarding of new clients alongside Account Executives. Reporting directly to the SVP of Strategy and Revenue Operations, you will collaborate closely with Sales, Business Development, Dealing, and various shared services teams and contribute to the team's overall success.
How We Work
As An Client Experience Associate, You Will Be Expected To Work In Our Salt Lake City, Utah Office. Corpay Will Set You Up For Success By Providing
- Assigned workspace in Salt Lake City, Utah
- Company-issued equipment
- Formal, hands-on training
Role Responsibilities
- Proactively build relationships with current clients and provide exceptional customer service to ensure client satisfaction and loyalty.
- Facilitate an efficient onboarding experience by project managing different aspects of integration with our internal departments.
- Liaise with internal departments (Operations, Compliance, Credit, Trade Desk, etc.) to provide seamless client interactions.
- Be held accountable to retention-based target goals.
- Work alongside Account Executives to provide accurate reporting.
- Provide market analysis and trade pricing through AEs or directly to clients.
- Gain and apply expertise on GPS's internal systems.
- Gain and apply expertise in the FX Markets including exposure mitigation strategies.
- Track and complete investigations on client settlement.
- Monitor trade activity to predict client needs.
- Provide relevant training to new employees in an effort to grow the department as needed.
Qualifications & Skills
- Proactive and effective communicator with excellent customer service skills
- Ability to develop and maintain strong relationships
- Strong in Microsoft Excel
- Ability to work independently and as part of a team
- Ability to work in a fast-paced environment
Benefits & Perks
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range varies depending on a number of factors, including but not limited to skill sets, experience, training, licensure and certifications (if applicable), and other business and organization needs. The disclosed range has not been adjusted for the applicable geographic markets.
At Corpay, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. An estimate of the minimum and maximum salary range is
Equal Opportunity/Affirmative Action Employer
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
Salary : $80,000 - $120,000
