What are the responsibilities and job description for the Direct Onboarding Account Manager position at Corpay?
What We Need
Corpay is currently looking to hire a Direct Onboarding Account Manager within our Corpay Lodging line of business and is located in Wichita, KS. In this role, you will be responsible for the successful implementation of new Corpay Lodging accounts by following Corpay Lodging’s high-touch onboarding and account management process involving training and account management services. You will report directly to the Director of Direct Client Services and regularly collaborate with other teams and departments.
How We Work
As a Direct Onboarding Account Manager, Corpay will set you up for success by providing:
The responsibilities of the role will include:
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.
Corpay is currently looking to hire a Direct Onboarding Account Manager within our Corpay Lodging line of business and is located in Wichita, KS. In this role, you will be responsible for the successful implementation of new Corpay Lodging accounts by following Corpay Lodging’s high-touch onboarding and account management process involving training and account management services. You will report directly to the Director of Direct Client Services and regularly collaborate with other teams and departments.
How We Work
As a Direct Onboarding Account Manager, Corpay will set you up for success by providing:
- Home office set up
- Company-issued equipment
- Formal, hands-on training
The responsibilities of the role will include:
- Providing new account training and implementation services for new Corpay Lodging accounts
- Ensuring new accounts start successfully by delivering expert training and being passionate about the lodging management solutions Corpay Lodging offers
- Meeting all reporting deadlines
- Managing room night volume expectations through scheduled account performance reviews
- Managing volume expectations and identifying opportunities for volume growth through Corpay Lodging products and services to educate and influence clients
- Ensuring Corpay Lodging is delivering on expectations
- Creatively resolving new account concerns by problem solving and delivering expert solutions
- Maintaining new account plans and regularly reviewing these against established milestones and targets
- Scheduling follow up action items by tracking progress against deadlines
- Building and maintaining lasting client relationships, which includes intimate knowledge of client accounts, including essential contacts, account preferences, room night volume and industry trends
- Responsible for client communications, escalations, conflict resolution, and compliance with client deliverables and revenue
- Working closely with all necessary Corpay Lodging teams to ensure client success, including but not limited to Corpay Lodging Reservation, Hotel Network, and Customer Support services to provide solutions for potential issues and/or opportunities
- Driving account retention and growth by proactively contacting clients and performing scheduled account reviews with client lodging managers and leadership teams
- College degree or 1-2 years of previous account management-related experience
- Proficient in Microsoft Office – Excel, Outlook, Word and PowerPoint
- Strong passion for delivering success
- Strong presentation and screen sharing skills
- Self-motivated, results driven with excellent people skills
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to clearly articulate product knowledge with an inherent ability to think “outside of the box”
- Strong relationship management skills
- The ability to bring success and value to a team environment
- Creative and solution-centric individual who can readily match solutions to customer needs
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.
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Account Recovery Specialists, Inc. -
Wichita, KS
