Hotel Coordinator

What We Need   FLEETCOR is currently looking to hire a Hotel Coordinator within our ALE Solutions division. This position falls under our Lodging line of business and is located in St. Charles, IL. In this role, you will place insured families into hotel accommodations. You will report directly to the Hotel Operations Supervisor.  Role Responsibilities The responsibilities of the role will include: Contacting insured family and confirming information to book hotel. Explaining the abatement and payment process to ensure thorough comprehension. Searching for hotel using Hotel Database/Internet and confirming with family. Notifying the NAM if approval is needed by an adjuster for hotel rates or additional fees/requests from insured family. Calling hotel directly or using online booking tools to secure reservation for families, negotiating rates when necessary. Informing hotel of (if any) needed involvement in the abatement payment process. Adding our travel agent number (IATA/ARC #) to every booking. Updating ACT with details of hotel reservations. E-faxing Rate Agreement to hotel and the THA for insured to sign. Ensuring the insured pays the abatement directly to ALE Solutions using our CCAF. Calling insured family with confirmation number and confirming hotel is booked. Calling Hotel to confirm hotel received necessary paperwork for check-in. Updating ACT with all necessary notes regarding conversations with hotels and insured families; updating all tabs to reflect current status of the insured family’s file. Ensuring that Rate Agreements and THA’s are signed and returned in a timely manner and noted in ACT received. Ensuring abatement payments are received and processed in accordance with the Abatement tab in ACT. Calling Hotels and confirming check-in and check-out statuses of all families assigned. Setting up E-File cabinet for each insured family booked in a hotel. E-Filing all necessary paperwork for the file. Setting tasks for yourself in regard to check-out, paperwork, extensions, folios, and abatement follow-up. Performing all necessary file maintenance such as extensions, relocation requests, call-a heads, etc. Handling and calculating deductibles and low limits along with abatements. Handling upset or sensitive escalations, including unique situations (i.e. bed bugs, insured being asked to leave, police activity etc.) Assisting in answering Hotel Department phones. Performing other duties as assigned. Qualifications & Skills High school diploma or equivalent preferred 2 years of job-related experience preferred. Computer proficiency in Microsoft Office Excel, Word, and Outlook ACT program experience a plus. Excellent verbal & written communication skills, be very organized, have strong problem-solving skills, ability to multitask, and be a team player. Attention to detail and accuracy are critical skills for this position. Exhibits strong business acumen and sound judgement. Able to establish and maintain healthy working relationships among team members in the course of work. Ability to assist coworkers with tasks. Benefits & Perks Medical, Dental & Vision benefits available the 1stmonth after hire Automatic enrollment into our 401k plan (subject to eligibility requirements) Virtual fitness classes offered company-wide Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes#LI-KW2  #LI-Hybrid  #INDSS