Director of Digital Operations

Job Summary:

MUST HAVE EXPERIENCE IN THE RESTAURANT INDUSTRY

The Director of Digital Technology provides strategic leadership and hands-on oversight of all digital systems and IT infrastructure supporting our client's store operations. This role is responsible for managing the full ecosystem of digital tools—including POS, mobile app, online ordering, inventory, labor scheduling, CRM, and guest support platforms—to ensure they are intuitive, reliable, and aligned with operational needs. Working cross-functionally with other departments, this role translates frontline feedback and customer insights into system enhancements that improve workflow efficiency and elevate the guest experience. This role also leads digital innovation projects from end to end, driving scalable, tech-forward solutions that support the company’s continued growth.

Duties and Responsibilities:

Digital Systems & Platform Oversight

• Provide strategic direction and day-to-day management of digital platforms, including POS, inventory, kiosks, mobile app, and third-party delivery integrations.
• Serve as operational owner of all guest- and store-facing technologies, ensuring functionality, reliability, and alignment with brand standards.
• Translate feedback from store teams and guests into actionable improvements, prioritizing platform enhancements that elevate the guest experience and streamline workflows.
• Oversee configuration, deployment, and performance of tools (i.e. guest support, inventory, labor management).
• Execute launches for the mobile app and web from beginning to end, such as doing tech stack evaluations and being able to change to modern trends.

Cross-Functional Collaboration

• Partner with other departments (Marketing, Ops, People Resources) to align technology solutions with field and guest needs.
• Collaborate with vendors and third-party platforms to manage relationships, integrations, feature development, and SLAs.
• Ensure successful cross-departmental adoption and understanding of new tools through change management and training support.

Project Leadership & Innovation

• Develop and document SOPs for all digital rollouts, ensuring clarity, consistency, and ease of adoption across teams.
• Support store teams through hands-on training and onboarding for new tech platforms, reinforcing a service-oriented approach to implementation.
• Lead end-to-end digital initiatives, including system upgrades, rollouts, and new platform implementations.
• Establish clear timelines, milestones, and deliverables for all tech projects while balancing long-term vision with short-term execution.
• Identify opportunities for innovation and automation that enhance operational efficiency, reduce manual effort, and support business growth.

IT Infrastructure & Support

• Oversee the company’s IT infrastructure, including hardware, network, and system security across store and corporate locations.
• Ensure alignment between digital tools and IT standards, including data integrity, system uptime, and scalability.
• Develop and monitor internal support structures and escalation paths for store-level tech issues, ensuring quick resolution and minimal disruption.

Knowledge/Skills/Abilities:

• Communicates effectively across verbal, written, and interpersonal channels to convey information clearly, collaborate with others, and support team alignment
• Organized and detail-focused with task and time management, and in meeting deadlines.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and general computer applications
• Knowledge of Microsoft administration tools (e.g., Exchange, Teams, SharePoint), Toast POS and mobile app configuration
• Proficient in project management tools (e.g., Smartsheet, Asana, Microsoft Project)
• Ability to analyze operational data, identify trends, and apply insights to drive strategic decisions

Qualifications:

• Bachelor’s degree required
• A minimum of 3 years of relevant industry experience (food and beverage, hospitality) required
• Previous experience managing a team of direct reports required
• PMP certification preferred
• Travel 30% of the time may be required initially during the launch of the new tech stack

Physical Requirements:

• Prolonged periods of standing may be required
• Ability to work in varied environmental conditions, including exposure to hot and cold temperatures

Additional Information

• The company offers competitive salaries, bonuses, medical/dental/vision insurance, prescription drug coverage, 401(k) plan (after 12 months of employment), sick pay, PTO and holiday pay, profit sharing plan (after 90 days of employment), annual food & beverage allowance (prorated for hire date), and company discounts of 30%.

A job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All candidate information will be kept confidential according to EEO guidelines.