Food and Beverage Manager

Description

The highly anticipated Cascade Hotel Kansas City: a Marriott Tribute Portfolio is about to take center stage on the Country Club Plaza, Kansas City’s most sought after entertainment district. Boasting 177 guest rooms, 15,000 square feet of meeting space, a two-level restaurant plus rooftop bar, this hotel is destined to become the ‘go to’ spot in Kansas City. 

We are in search of a Food and Beverage Manager that will play a key role in getting this property across the finish line. If you are experienced, innovative, tenacious, and ready to make your mark - we want to hear from you. 

The Food and Beverage Manager reports directly to the Assistant General Manager and is responsible for the following:

• Maintains P&L authority over assigned location.
• Manages the reservation system, flow of service, staff scheduling, schedule adjustments, and attendance notices.
• Facilitates staff briefings prior to all shifts. Must be a subject matter expert on all menu items and general guest information.
• Identifies talent both internally and externally. Interviews, hires and on-boards new Associates, with the intention of finding future leaders.
• Monitors the work performance of staff and trains and develops Associates through one-on-one discussions, performance evaluations, and shoulder- to-shoulder education so they excel in their current role and are prepared for future career opportunities.
• Motivates, inspires, and constantly challenges the team to achieve at their highest level. Recognizes and rewards excellent performance. Quickly improves, or removes, low performers through coaching and documentation.
• Encourages staff to embrace the Mission and Values of the Company. 
• Displays a passion for restaurant/hospitality, guest service and quality improvement. 
• Upholds the attitude that we have never truly “arrived” because we are always striving to enhance the overall dining experience, quality, guest service, efficiency and revenue.
• Maintains current knowledge of Company and departmental policies and procedures and communicates expectations to staff.
• Promotes excellent guest service and handles guest concerns in a prompt and professional manner. 
• Ensures Associates conduct themselves in a professional manner with the awareness that all actions and communications are within guest view.
• Maintains restaurant cleanliness in accordance with company standards. 
• Assures sanitation standards are maintained in accordance with OSHA regulations and local health and safety codes. 
• Participates in daily safety and cleanliness inspections. Assigns cleaning tasks to Associates during slow periods. Reports all maintenance requests in a timely manner.
• Ensures restaurant equipment is properly maintained and safely operated. Ensures that safety and security standards are emphasized and adhered to, and that Associates are trained in appropriate responses to unsafe situations.
• Performs and understands managerial functions with the POS system. 
• Responsible for all cash handling and accountability.
• Assists with marketing and promotional programs to build restaurant sales.
• Writes timely schedules that meet the financial needs of the business while ensuring an excellent guest experience.
• Approves payroll hours on a daily and weekly basis for all restaurant personnel.
• Performs duties of Host, Server and Server Assistance, Food Runner when needed.
• Communicates daily with General Manager of the hotel.
• Enforces adherence to all side work.
• Maintains a positive working relationship with Kitchen staff.
• Additional tasks and responsibilities may be assigned at the discretion of the President or Hotel General Manager.

Special Requirements

• Prompt and regular attendance - the hotel operates 7 days a week, 24 hours a day
• Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work, and overtime as required
• Comply with hotel and/or department uniform and professional behavior and appearance standards
• Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff
• Review and approve electronic timecard weekly to ensure accuracy

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

While performing the duties of this job, the associate is frequently required to stand; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to reach with hands and arms. The associate may frequently lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet to moderate. 

Benefits

• Affordable health insurance with employer premium contributions offered to all full-time associates
• Wide range of benefit options (medical, dental, vision, accident, critical illness, life) offered to all full-time associates
• Paid Time Off (PTO) available to full-time associates
• Exclusive discounts at Marriott Hotels

Requirements

• Reading, writing and oral proficiency in English language.
• Ability to supervise many employees in high volume environment.
• Ability to analyze and solve problems.
• Ability to adapt to change, new situations, changes in staffing and procedures.
• Ability to organize and prioritize under pressure in a fast-paced environment.
• Knowledgeable of basic sanitation.
• Knowledgeable of computer operations and ordering procedures.
• Outgoing, sociable and well spoken.
• Ability to communicate effectively with guests, co-workers, and supervisors.
• Ability to absorb large amounts of information quickly: service procedures, menus, and dining room floor plan, register operation.
• Dedication and commitment to excellent customer service

Education & Experience:

• High School Graduate or General Education Degree (GED)
• Must be TIPS, CARE (or equivalent) certified, or be willing to become certified
• Ability to input and access information in the property management system/point of sales system
• MICROS experience is a plus

Licenses:

• Food Handlers License – KCMO within 30 days of hire
• Liquor License – KCMO within 30 days of hire
• Must be willing to complete drug screen and background check in accordance with federal and state laws