What are the responsibilities and job description for the Front Desk Attendant position at Country Club Lodging, LLC?
Description
Celebrate your style at Aloft Kansas City Country Club Plaza, the newest and trendiest hotel within walking distance of The Plaza. Energy flows and personalities mingle in the vibrant social scene of our Re:mix lounge, featuring live music, signature craft cocktails and tasty bites at W XYZ® bar. At Aloft Hotels we’re wired for next generation travelers who love open spaces, open thinking, and open expression. Aloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward.
We are in search of a Front Desk Attendant that will play a key role in the success of this hotel. If you are experienced, innovative, tenacious, and ready to make your mark we want to hear from you.
This position reports directly to the General Manager and is responsible for the following:
Duties:
- Greeting & checking in guests.
- Handling guest requests.
- Answering internal/external calls.
- Taking reservations over the phone.
- Running shift reports & balancing cash drawers.
- Properly executing daily closing reports.
- Assisting other departments with guest needs including communicating issues to department supervisor.
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.
While performing the duties of this job, the associate is frequently required to stand; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear. The associate is regularly required to reach with hands and arms. The associate may frequently lift and/or move up to 25 pounds. The noise level in the work environment is usually quiet to moderate.
Special Requirements:
- Prompt and regular attendance - the hotel operates 7 days a week, 24 hours a day.
- Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work, and overtime as required.
- Minimum availability of 16 hours per week for part-time employees.
- Comply with hotel and/or department uniform and professional behavior and appearance standards.
- Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff.
- Review and approve electronic timecards weekly for accuracy.
Benefits
- Affordable health insurance with employer premium contributions available to all full-time associates.
- Wide range of benefit options (medical, dental, vision, accident, critical illness, life) available to all full-time associates.
- Paid Time Off (PTO) available to full-time associates.
- Exclusive discounts at Marriott Hotels.
Requirements
- Valid Driver’s License
- High school diploma/GED
- Experience with Microsoft Office including' Outlook, Excel, and Word.
- Lightspeed experience is a plus
- Fosse experience is a plus
