What are the responsibilities and job description for the FRONT DESK RECEPTIONIST position at Covenant Health?
Overview
Front Desk Receptionist
PRN/OCC, Variable Hours and Shifts Per Pay Period
Shifts primarily nights, weekends, and some holidays, 10-15 hours a week
****Must be at least 16 years of age or older****
Fort Sanders West Overview:
Fort Sanders Health & Fitness Center is not just Knoxville’s best gym, it is a 5-star health club. The facility offers a wide variety of group fitness classes, indoor and outdoor tennis, heated indoor and outdoor pool, pickleball, racquetball, Squash, childcare, basketball court, in addition to a full selection of strength and cardio equipment.
Fort Sanders Health & Fitness Center is the only Tennessee Quality award-winning fitness facility in the state. With five-star amenities, extensive classes, programs for all ages of the family, and The Day Spa, we truly are Knoxville’s best Health and Fitness Center.
In addition to the amenities found throughout the gym our programs include aquatics, racquet sports, youth classes, individual training opportunities, Weight Management program, Small Group Training, virtual fitness, and group fitness. Our group fitness classes range from kickboxing and cardio classes to indoor cycling and mind/body wellness. Strength training options include resistance equipment, free weights, and body sculpting classes.
We also have community based group fitness classes through Covenant’s BodyWORKS Program – go to our BodyWORKS page to see more information about our community classes, and the partnered facilities hosting community group fitness classes in the Knoxville and surrounding areas.
Position Summary:
Greets, assists, and directs all incoming calls, visitors, deliveries, and customers. Responsible for providing a strong customer service presence at the front desk to make everyone feel welcomed.
Recruiter: Kathleen Rice || kkarnes@covhlth.com || 865-374-5386
Responsibilities
- Answer phones, route callers, take messages and provide general information to callers in a courteous and professional manner. Greets customers, visitors, and patients while providing direction. Determines the nature of their business and assists visitors and guests to various locations on the FSW campus as needed.
- Responds in a timely manner to member requests, inquiries, and concerns. If unable to satisfy the member, locates the appropriate employee who can.
- Checks each member/guest into the Fitness Center. Provides guests with a guest registration to complete and collects payment for the guest fee. Follows guest check in procedures.
- Distributes keys and equipment. Folds and disperses towels on an on-going basis. Retrieves towels from laundry room and cycles towels through washer/dryer as needed to keep towels stocked.
- Reviews “Read This First” book each shift worked to keep informed of any changes to classes, programs, or special activities, and for any announcements/notes pertaining to the Fitness Center operations.
- Knowledgeable of member names/locker numbers as well as staff names and the departments in which they work.
- Uses the established sign-up system to reserve RB, WB, and SQ for members and staff. Records when PB equipment is checked out.
- Manages program enrollment/money transactions such as guest fees, personal training fees, swim lesson fees, camp fees, etc.
- Cooperates in maintaining the cleanliness and safety of the front desk. Completes all tasks that are on the closing checklist at the end of the night.
- Assists with Perkville Rewards program by redeeming points for reward members and giving out associated merchandise. Also assists manager/supervisor in restocking of Perkville supplies as well as front desk inventory items.
- Prepares daily deposit/cash drawer report for MOD.
- Assists other departments as needed. i.e., housekeeping, youth development, aquatics, etc.
- Participates in special fitness center events.
- Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives and participates in quality improvement initiatives as requested.
- Performs other duties as assigned.
Qualifications
Minimum Education:
None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing a HS diploma or GED.
Minimum Experience:
None.
Licensure Requirement:
None.
