What are the responsibilities and job description for the Patient Care Coordinator, Infusion position at CPRx MSO, LLC?
CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.
Job Details:
Responsible for performing select activities related to the clinical management of infusion patients including patient supply management, coordinating services with nursing and operations and processing refills under the supervision of a licensed pharmacist. Maintain or exceed designated quality and production standards. Collaborate with Reimbursement Department and Distribution Department to ensure payor specific regulations/ guidelines are handled appropriately. I.E. Delivery restrictions or COD collection.
Job Responsibilities
Provide support to infusion pharmacy teams, pharmacy distribution and operations including but not limited to evaluating product usage, obtaining, and documenting supply inventories and specific supply needs, delivery and pick-up slip production, retrieval and distribution of various documents and equipment management all with-in mandated time frames.
Obtain medication profiles and patient updates/ assessments and refilling medications under the supervision of a licensed pharmacist. Providing appropriate and accurate documentation in the patient medical record.
Provide excellent internal and external customer service, maintaining a service orientation in all interpersonal relations that conveys a positive, professional image always.
Act as a conduit of information between infusion pharmacy, operations, and the patient. Perform in accordance with system-wide competencies/ behaviors.
Perform other duties/ tasks as required and assigned.
Skills & Abilities
Excellent customer service and communication skills. Knowledge and experience in homecare desirable, good prioritizing, multitasking, critical- thinking and time-management skills.
Requirements
High School diploma or equivalent required.
Pharmacy customer service, pharmacy technician, and/or other related experience in an ancillary provider, or other relevant healthcare preferred.
Infusion pharmacy experience preferred.
Thorough knowledge in MS Office and PC skills required.
Customer Service experience with communication via telephone, e-mail and/ or face to face required.
CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.
