What are the responsibilities and job description for the Patient Care Coordinator, Specialty position at CPRx MSO, LLC?
CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.
Job Details:
Responsible for performing select activities related to the clinical management and refill setup of specialty patients under the supervision of a licensed pharmacist. Activities include but are not limited to communicating with patients, caregivers, and medical staff to accurately coordinate patient deliveries. Make outbound and receive inbound phone calls from patients, caregivers, and medical staff. Perform follow up calls to patients, caregivers, and medical staff as needed and under the direction of a licensed pharmacist.
Responsibilities
Provide support to specialty pharmacy team, pharmacy distribution and operations including but not limited to evaluating product usage, obtaining, and documenting supply inventory, medication order setup, verbal patient assessments.
Maintain and update patient information and medication profiles, complete patient assessments and refill medications under direct supervision of a licensed pharmacist.
Provide appropriate and accurate documentation in patient medical record.
Maintain quality and productions metrics
Provide excellent internal and external customer service, maintaining a service orientation in all interpersonal relations that conveys a positive, professional image.
Act as a conduit of information between specialty pharmacy, operations, and patient, caregiver or medical professional.
Perform in accordance with system-wide competencies/behaviors.
Perform other duties/tasks as required and assigned.
Skills and Abilities
Takes pride in work by striving to meet quality standards
Ability to follow through and complete all assigned tasks on schedule
Strong customer service and interpersonal skills
Gives high priority to client satisfaction and customer needs
Excellent written and verbal communication
Utilizes appropriate communication lines in relaying problems, concerns, questions, and ideas
Ability to manage time efficiently while remaining organized
Works well independently and in a team environment
Maintains confidentiality when dealing with patient information
Takes initiative to present ideas and suggestions to management
Maintains professionalism at all times
Requirements
High School diploma or GED
Pharmacy technician certification is preferred
Prior Specialty healthcare experience is preferred
Proficiency in the Microsoft Suite
CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.
