Description/Role | Overview:
The Consultant will primarily be responsible for the daily operation and maintenance of Authority LAN and cloud resources, and dedicated internet connectivity for Authority Partner organizations. There are approximately 50 Authority users. Equipment and product licenses are provided by the Authority. The Consultant will be assisted in this work by an Authority-employed IT manager.
Tasks - Services to be provided include management of IT systems, support services for users, and advisory services for Authority leadership. This contract is managed by the Vice President of Operations. - Management of IT Systems - Tasks include management and maintenance of current systems, new technology as implemented, and server administrative documentation. Consultant is responsible for performance monitoring, preventative maintenance, installation of software and updates, managed backup, and security, ensuring that security procedures are implemented and enforced. Consultant will interface with vendors and the Fairfax County Department of Information Technology, on behalf of the Authority.
- User Support - Consultant will manage the Authority Help Desk service in coordination with the Authority-employed IT manager. Consultant will coordinate workload with the Authority manager and provide technical expertise as required. Help Desk responses must occur in a timely, efficient, and courteous manner to both on-site and remote users. The Consultant will also provide staff training to include instructions for new features or procedures, security awareness, and IT best practices.
- Advisory Services - Consultant will recommend policies and procedures, follow technology developments and industry trends to recommend system enhancements and improvements, create an annual IT budget proposal, and coordinate with the Authority IT manager on issues related to telecommunication and audiovisual resources.
- Personnel Requirements - IT Manager Services requires approximately forty (40) hours of work per week, during the Authority’s normal business hours of 8:30 a.m. to 5:00 p.m., Monday through Friday. Evening or weekend hours may be required to ensure system maintenance and uptime. Work performed beyond forty hours per week must be approved in advance by the Vice President of Operations.
Services are required to be performed on-site at the Tysons, Virginia office of the Authority. Remote work may be authorized by the Authority.
All on-site consultants are required to be fully vaccinated against COVID-19 prior to the contract start date. |
Skills/Experience Required | The individual or individuals assigned to the Authority should have the following qualifications: - A bachelor’s degree in computer science or equivalent in IT-related course of study
- Extensive experience in a networked environment
- Demonstrated work experience with LAN systems, network protocols and connectivity, troubleshooting network cabling and other hardware components.
- Experience with Microsoft Windows servers and workstations, Microsoft Azure, and Microsoft 365
- Excellent interpersonal, oral and written communication, and time-management skills
- Current Microsoft certifications preferred
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