What are the responsibilities and job description for the Account Acquisition - Business Process Analyst II - P2 position at Credit One Bank?
Position Summary Credit One Bank is seeking an experienced Business Process Analyst to support the overall growth of the Marketing team by applying core quality and process improvement methodologies. This position will focus on upholding quality standards for marketing campaigns (both direct and digital) through analysis, performing validations, and training others. The post-holder will use a systematic approach to solve problems and provide issue resolutions and also document and visualize proposals for efficiencies. Summary of Essential Job Functions •Support and manage quality processes for Direct Marketing efforts to ensure accuracy of communications.•Review kits and templates for accuracy while providing feedback. •Identify areas that need improvements and make recommendations. •Execute business strategies and lead projects with a desired result of highly quality, effectiveness, and efficiency. •Assist with documenting and maintaining SOPs. •Interact with internal and external business partners to achieve cohesiveness and standards are met.Position Requirements •Bachelor’s degree in Business Administration or 2 years minimum related experience•Demonstrated experience using reporting and analytical tools (Tableau and MS Excel) •Understanding of one or more quality/project management methodologies (Lean Six Sigma/Agile) •Collaborate with team members, leading ongoing reviews of business processes and maintaining documentations•Strong attention to detail•Excellent communication skills; ability to convey technical information to non-technical and technical professionals•Must demonstrate company core values of excellence, ownership, collaboration and integrity PreferredProficient with MS office suite (Word, Excel, PowerPoint)Knowledge of Adobe AcrobatHelpful but not required, knowledge of SharePoint
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