What are the responsibilities and job description for the Collections Specialist position at Credit Union of America?
Role: Preserve the credit union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral.
Essential Functions & Responsibilities:
- Contacts delinquent accounts by phone and mail; takes appropriate action to bring current.
- Analyses financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
- Maintains accurate files and reports on all collections activity.
- Testifies at legal proceedings as required.
- Informs management of trends in loan underwriting contributing to delinquent/charged-off loans. Employees shall be trained annually, demonstrate an understanding of, and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job functions.
Knowledge, Skills, and Abilities:
- Experience: One year to three years of similar or related experience.
- Education: A high school education or GED.
- Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others.
- Other Skills: Professional phone skills are required at all times providing excellent member service. Must be comfortably efficient in Excel and Word.
