What are the responsibilities and job description for the IT Assistant position at Credit Union of America?
Role:
Provide hardware, software, and communication support to maintain the efficiency of the computer systems installed. Serve as a supplemental resource for support of the data system.
Essential Functions & Responsibilities:
- Provide PC support. Assists in maintenance, upgrades, troubleshooting, and repair of PCs, printers, terminals, etc. This may involve lifting and carrying of heavy PC equipment and/or climbing ladders and crawling under desks to install hardware and software. Evaluates repair/upgrade cost-benefit with I.T. Support Lead. Internal repair when feasible, otherwise coordinates for external repair service. Coordinates with technical support and vendors as necessary; coordinates with other M.I.S. staff to resolve hardware, software, and network problems.
- Provide technical assistance on hardware, software, or communication installation, configuration, diagnostics, and repair. Installs end-user hardware and PC software; assures that Credit Union employees know how to care for and maintain their terminals, printers, and PCs and understand procedures for data backup, network access, etc.
- General support for other technology or DP issues. Coordinate through I.T. Support Lead.
- Familiarity with Data Processing vendor(s) device setup & troubleshooting for terminals & printers.
- Assists in maintaining and administering PCs and local area network, and all integrated applications, hardware, and datacomm. Install and configure software.
- Performs other related duties as assigned. Employees shall be trained annually, demonstrate an understanding of, and follow the requirements of the BSA/AML Compliance Program as it specifically relates to their job functions.
Knowledge and Skills:
Experience: One year to three years of similar or related experience.
Education: (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
Other Skills: Good knowledge of Windows 2010 and up, and its configuration, including a firm knowledge of profiles and Active Directory. An understanding of Microsoft Azure implementation, configuration, and diagnostics. Experience with maintenance of PC hardware, software, and LAN's and WAN's highly desirable. Experience using word processing and relational database software in a Windows environment highly desirable. Good problem solving skills.
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands and fingers, handle or feel; reach with hands and arms, climb or balance, stoop kneel, crouch, crawl; talk or hear. The employee must frequently lift and/or move up to 25 pounds, and must occasionally lift and/or move up to 50 pounds. Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Work Environment: Office position; works indoors year-round; may be exposed to indoor temperature adjustments; heating and cooling vents distribute regulated air.
