What are the responsibilities and job description for the Assistant Front Desk Manager position at Crescent Hotels & Resorts?
ESSENTIAL JOB FUNCTIONS:
- Assisting the Front Desk Manager with day-to-day operations.
- Train and motivate our front desk team to provide outstanding customer service with a side of charm and personality.
- Handle guest inquiries, complaints, and special requests with a dash of creativity and problem-solving skills.
- Collaborate with other departments to create memorable guest experiences and surprise-and-delight moments.
REQUIRED SKILLS AND ABILITIES:
- A zest for life and a natural ability to make people feel welcome and valued.
- Exceptional communication skills and a talent for building rapport with guests and team members.
- Excellent organizational skills to juggle multiple tasks and priorities with ease.
- The ability to keep a cool head and a positive attitude, even in fast-paced and challenging situations.
- Proficiency in English; fluency in other languages is a bonus.
Why join our team?
- Empowering is our middle name! We believe in creating a work environment that is both enjoyable and rewarding.
- Room to grow: We thrive in developing future leaders by promoting from within and providing opportunities for career development.
- A supportive and collaborative team that feels more like a community.
- Competitive pay and benefits package.
PERFORMANCE STANDARDS
Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.
Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.
Safety & Security:
The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
NOTE:
This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.
Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.
