What are the responsibilities and job description for the Front Desk Manager position at TownePlace Suites Marriot Hotel?
Job Summary
We are seeking a highly organized and motivated Front Desk Manager to oversee the daily operations of our front desk. The ideal candidate will be responsible for managing front desk staff, ensuring exceptional customer service, and maintaining efficient office procedures. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Responsibilities
- Supervise front desk operations and staff, ensuring high-quality customer service is provided at all times.
- Establish a payment follow up system.
- Manage multi-line phone systems, directing calls appropriately and handling inquiries with professionalism.
- Maintain office organization through effective filing systems, data entry, and clerical tasks.
- Bookkeeping and financial management tasks as needed.
- Provide administrative support to the department as needed.
- Handle customer reviews and support inquiries with a focus on resolving issues promptly and effectively.
- Train front desk staff on procedures and customer service expectations.
- Maintain a clean and welcoming front desk area for clients and visitors.
Qualifications
- Proven experience in front desk management or similar administrative roles.
- Strong customer service skills with a commitment to providing an excellent client experience.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Workspace applications.
- Excellent organizational skills with the ability to manage multiple tasks efficiently.
- Bilingual abilities are a plus, enhancing communication with diverse clientele.
- Ability to work independently as well as part of a team in a dynamic office environment. We look forward to welcoming a dedicated Front Desk Manager who can contribute positively to our team while ensuring that our front desk operates smoothly and efficiently!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Work Location: In person
Salary : $18 - $22
