What are the responsibilities and job description for the Front Desk Manager - Franchised position at Marriott International?
Job Category Rooms & Guest Services Operations
Location Fairfield Inn & Suites Baltimore BWI Airport, 1020 Andover Road, Linthicum Heights, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Tanis Hospitality Management, LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
As a Front Desk Manager you are responsible for the operations of Front Office with a primary focus on overall operation at Reception, ensuring end of the day procedures and subsequent reports are completed in an accurate and efficient manner whereby your role will include key responsibilities such as:
•Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
•Ensure maximum room revenue through up-selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods
•Actively involved in promoting and selling company loyalty program, in-house facilities and hotel/company partners
•Ensure that all accounting and auditing practices are in line with company policies, and governmental requirements and check audits and registration cards before sending them to accounts
•Lead and coach the team towards achieving the highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies.
You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a Hotel Operation. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.
Knowledge & Competencies
The ideal candidate will be well versed with up selling and maximizing revenue techniques, always service oriented and with the passion to exceed the expectations of our guests at every turn. A positive, proactive, flexible and approachable attitude is a must. You will work well under pressure in a fast-paced environment and be a great leader, who thrives in working with a multicultural team and guests alike while possessing the following additional competencies:
Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
This company is an equal opportunity employer.
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