Front of House Manager

This is a Full Time Position SILVERDALE Campus

Benefits – Competitive package including medical, dental, vision, UP TO 85% King’s school discount for dependent child(ren) (K-12) and 4-weeks of paid parental leave.

Compensation: $24 - $27 per Hour depending on experience

COMPANY OVERVIEW

CRISTA exists to make known the love of Jesus Christ through demonstrated works of service and ministry. We use every method available so that the people of the world may hear the Gospel, accept Christ as their Savior, and grow in their faith. We are a united yet diverse family of Biblical Ministries inspired by a shared vision to serve and impact the young through the elderly, all cultures and backgrounds, in our own backyard and around the world through excellence in our service and operations. By leading a healthy and sustainable organization, CRISTA empowers its ministries to serve the needs of the world and share the Gospel, making disciples. Our commitment is to glorify, honor and obey the Lord in all we do through a workforce of staff and volunteers who are called, committed, and faithful Christians.

CRISTA is five distinct ministries, each with their own vision and mission. And yet, they are all part of the CRISTA family. Each ministry has answered the call to serve in their unique way, striving together toward one goal—to draw people into a transforming relationship with Christ. From World Concern’s relief and development efforts around the globe; from CRISTA Media’s stations that broadcast uplifting messages and music through your radio dials to the fireside songs that bring joy to campers year-round at CRISTA Camps; from the young minds equipped with knowledge at King’s Schools to the seniors receiving exceptional care at CRISTA Senior Living. Whether traversing the globe or right in our backyard, the CRISTA family of ministries is empowered to meet the needs of those we serve.

POSITION SUMMARY

The Front of House Manager will oversee the dining room services, support dining events and serve as catering lead. Lead, orient, train, schedule and evaluate front of house staff as well as oversee and train staff in Point of Sale (POS). Promote residents, guest and staff satisfaction by treating them with dignity and a positive and professional manner. Present meals in a correct, timely and pleasant manner while supervising set up, serving and breakdown of special events. Communicate appropriate information to the Executive Chef Manager in a timely manner. Perform payroll, deposits, budget, as well as ordering and accounting for the department.

ESSENTIAL FUNCTIONS

(General overview and may not include all details of responsibilities)

DUTIES

Dining Hall Management:

• Manage the Crista Shores Dining service department to ensure that daily activities are completed accurately and efficiently to provide a quality dining experience for residents and guests. 10%
• Lead staff by providing information and training on how menus should be organized and how overall dining room service standards should be followed, serving as a liaison to employees. 5%
• Coordinate and lead weekly meetings at Crista Shores, training servers on best food safety practices and making sure staff is aware of appropriate food handling standards, ensuring all meals as well as delivered meals maintain the highest level of food safety standards. 5%
• Recruit, hire, evaluate and manage performance of food service employees, providing training and coaching opportunities for continued growth. 5%
• Serve as the primary contact for residents, passing along requests and reservations while communicating with the kitchen and administration, passing along updates to the Lead server and the rest of the team. 5%
• Serve as liaison to the Crista family by developing relationships with other CRISTA ministries to help foster an intergenerational dining related experience for our residents. 5%
• Greet residents and their guests and handle special needs and requests.

Point of Sale Management:

• Train staff on POS and oversee all transactions in the POS system, including “Dining Dollar” program. 4%
• Manage resident “move ins” and “move outs,” tracking that the point of sale within the Dining Dollars program is accurate within the system. 2%
• Act as point of contact with POS consultant for technical support. 1%
• Compile comment cards/responses. 1%
• Attend resident Food Service Committee meetings. 1%
• Manage petty cash by assisting residents in having correct payment for meals. 1%

Service Staff Management:

• Recruit, hire, evaluate and manage performance of all full time Server Leads, Front of House staff. 20%
• Ensure full staffing coverage for catering, special events and holidays. Collaborate with management to acquire needed resources to achieve success. 15%
• Manage staff attendance to ensure accurate recording of work hours. Provide training as needed. 5%
• Adhere to CRISTA dress code. 5%
• Provide ongoing training and inspection on cleaning, sanitizing and maintaining the Shoreview dining room. Track food handler cards to ensure compliance with health department requirements. 2%
• Complete yearly performance evaluations for all staff, responsible for logging performance discussions, improvement plans and hold training and coaching opportunities to provide continuous growth. 1%
• Create and set weekly staff schedules, ensuring all sections are covered and personnel are available. 5%
• Lead devotions and/or encourage others to lead weekly devotions. 2%

Perform other related duties as assigned

Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).

SUPERVISORY RESPONSIBILITIES:

Manage a staff of 30, which includes Front of House staff: Waiters, wait staff, servers.

ESSENTIAL QUALIFICATIONS

CHRIST CENTERED

• Belief that Jesus Christ is Lord and Savior
• Ongoing affirmation, alignment with and support of CRISTA’s Statement of Faith and Christian Community Representative Statement (CCC).
• Demonstrates the values of a CRISTA leader.

EDUCATION

Associate degree from an accredited college or university recognized by the United States Department of Education or equivalent. Relevant work experience may be substituted for education on a year-for-year basis.

EXPERIENCE

• Two years restaurant experience in greeting, serving and bussing.
• One year of supervising staff.

LICENSURE / CERTIFICATION

Washington State Food Handlers permit.

SOFTWARE / EQUIPMENT KNOWLEDGE

Proficiency in primary Microsoft office application, including outlook, excel and word.

OTHER CONSIDERATIONS

• Able to problem solve.
• Able to follow instructions and ask for clarification as needed.
• Able to perform duties in a team environment.
• Able to be a team leader.
• Able to work with young adults and seniors.
• Read, write, and communicate clearly and effectively in English.

PREFERRED QUALIFICATIONS

EDUCATION

Bachelor’s degree from and accredited college or university.

EXPERIENCE

Previous experience in Senior Living Dining services.

LICENSURE / CERTIFICATION

Serve-safe certificate

SOFTWARE / EQUIPMENT KNOWLEDGE

Advanced skills in Microsoft Office

OTHER CONSIDERATIONS

Bilingual in English and Spanish.

NON-DISCRIMINATION STATEMENT

CRISTA is a Christian, religious organization that lives out its faith-based mission through five ministries: CRISTA Camps, CRISTA Media, CRISTA Senior Living, King’s Schools, and World Concern. As permitted by Title VII of the Civil Rights Act of 1964, CRISTA reserves the right to prefer employees of a particular religion and to require its employees to hold certain religious beliefs, engage in certain religious observances, and engage in or refrain from engaging in certain behavior, based on CRISTA’s religious beliefs. CRISTA’s employees must agree with and support without reservation CRISTA’s Statement of Faith and must conduct themselves in accordance with the religious beliefs and practices that flow from that Statement of Faith and CRISTA’s Christian Community Policy.

Among those employees and employment applicants who agree with and support without reservation and abide by the Statement of Faith and CRISTA’s Christian Community Policy, CRISTA does not unlawfully discriminate on the basis of race, color, national origin, age, sex, disability, genetic information, or any other protected characteristic. Based on its religious beliefs, CRISTA values and respects the dignity of all persons and appreciates the diversity of God’s creation.

Job Type: Full-time

Pay: $24.00 - $27.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Ability to commute/relocate:

• Silverdale, WA 98383: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $24 - $27