What are the responsibilities and job description for the Collections Analyst position at Cross Country Healthcare?
BASIC PURPOSE:
The Collections Analyst is responsible for the
collection of all outstanding balances assigned. This includes, collecting to
payment terms, minimizing balances more than 30 days past terms, addressing PO
and billing issues, resolving unapplied cash and short payment timely, and maintaining
overall Accounts Receivable balances at levels consistent with the company’s
DSO target. The Collections Analyst will provide management with account status
during the bi-weekly portfolio review, and escalate unpaid aged balances to
ensure resolution prior to 90 days, thereby minimizing our bad debt reserve.
ESSENTIAL FUNCTIONS:
• Responsible for managing assigned accounts;
all-encompassing of collection calls and/or correspondence in a fast-paced goal
oriented Collections Department.
• Maintain records on account activity, as well as review
accounts for unpaid amounts and determine what course of action to take based
on a variety of factors such as age, amount of debt, and the customer’s
history.
• Accountable for reducing delinquency for assigned
accounts. Enlist the efforts of management when necessary to accelerate the
collection process.
• Communicate with customers on a timely basis, execute
collection activities, research, reconcile and track daily/monthly AR balances
for appropriate and timely resolution.
• Work in partnership with various internal departments such
as Billing, Credit, Payroll and Cash Application teams to resolve collection
issues and to achieve common goals and objectives.
• Initiate all verbal and written communication necessary to
resolve collection problems on past due invoices.
• Submit customer refunds requests, prepare and review
account adjustments, resolve client discrepancies and short/over payments.
• Recommend action to be taken on delinquent customer
accounts.
• Update management biweekly on top issue past due customers
within assigned portfolio.
• Ensure all credit balances on accounts are resolved and
cleared within 120 days
• Perform other assigned tasks and duties necessary to
support the Collections Department.
QUALIFICATIONS:
• Minimum 2 year college degree preferred
• Minimum of 2-4 years of Accounts Receivable and/or
Collections experience
• Microsoft Office experience required
• Strong knowledge of Excel a must (Pivot Tables and
VLOOKUP)
• PeopleSoft Financials (or similar application)
• Staffing industry knowledge preferred#CB #IND_1 #IND_2
Salary : $21 - $24