What are the responsibilities and job description for the Front Desk Agent position at Crown Resorts?
```
Front Desk Agent
Duties:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls and respond to guest inquiries promptly and courteously
- Provide information about facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records of guest transactions
- Assist with reservations and room assignments as needed
- Maintain a clean and organized front desk area
Requirements:
- Previous experience in guest relations or front desk operations preferred
- Knowledge of hotel operations and procedures is a plus
- Familiarity with phone systems and basic computer skills
- Excellent customer service skills with a friendly and approachable demeanor
- Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Attention to detail and problem-solving abilities
Only qualified candidates will be contacted for an interview.
```
Job Type: Part-time
Pay: $13.00 - $17.00 per hour
Expected hours: 1 – 36 per week
Schedule:
- Day shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
- Morning shift
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
Salary : $13 - $17