What are the responsibilities and job description for the Help Desk Support Specialist position at CRS Temporary Housing?
Help Desk Support Specialist
Job Location: Corporate Headquarters
10851 N. Black Canyon Hwy # 700, Phoenix, AZ 85029.
Position Type: Full Time
Job Category: Information Technology
This position will provide Helpdesk support via telephone, e-mail, instant messaging and in-person for all departments. This position requires using computer and office equipment, sitting or standing, and moving furniture and equipment when requested. Casual dress code. The Pay rate $20-$22/HR, depending on experience.
Full-time hours Monday through Friday - Day Shift.
Full-time hours Monday through Friday - Day Shift.
Duties/Responsibilities:
- Monitors the Help Desk ticketing system to respond to problems identified by users in a timely manner.
- Identifies, researches, resolves, or escalates technical problems.
- Create useful and easy to follow knowledge-based articles.
- Installs, configures, and maintains desktop, laptop hardware and software.
- Maintain inventory of office equipment.
- Assist with office moves, and new computer set ups.
- Observe, review, and document department processes to improve and streamline.
- Providing support hardware provisioning and User/Manager support for new hires, position changes, and generally on/off boarding processes.
- Performs other duties as necessary or assigned.
Qualifications:
- Ability to research solutions to problems, gather information, and make recommendations.
- Excellent written and verbal communication skills.
- Strong problem-solving skills with a proactive and innovative focus.
- Must demonstrate accuracy, attention to detail, and excellent organization skills.
- Strong ability to multitask. Sense of urgency and deadline oriented.
- Proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.)
Education and/or Experience:
- High School Diploma or equivalent required.
- A Certified preferred.
- Typing speed 50 wpm or higher preferred.
- Stable work history with excellent attendance.
- College coursework preferred.
- Atlassian Service Desk and JIRA issues tracking experience.
Physical Requirements:
- Prolonged periods sitting at a desk (or standing) and working on a computer and phone headset.
- Ability to lift 25 pounds and move equipment and furniture.
- Ability to bend and craw under desks.
Salary : $20 - $22