Cypress Homes Inc.

Construction Warranty Coordinator

Join our dynamic team at Cypress Homes Inc., a fast-paced and innovative single-family homebuilder committed to crafting exceptional homes and delivering outstanding customer service. We are in search of a talented and energetic individual to join us as a Warranty Coordinator with proven experience in the construction industry to ensure smooth post-sale service. This role is essential in maintaining strong customer relationships and upholding our high-quality standards.

As the Warranty Coordinator, your primary role will be to create an excellent customer experience and a smooth transition from the end of build through service after the sale. Your primary focus will be ensuring successful execution of a customer relations program that adheres to Cypress Homes Inc. established timelines and high-quality standards, with an elevated level of client satisfaction. The role entails ensuring efficient communication and coordination between clients, our construction teams, and internal departments. This position is ideal for someone who thrives in a fast-paced environment and is eager to contribute to the success of a dynamic homebuilding company.

Learn more about us at: https://www.callcypresshomes.com/

Responsibilities

• Leverage your construction knowledge to effectively communicate technical information between customers, subcontractors, and internal teams.
• Build strong customer relationships to ensure an excellent experience before and after the sale.
• Become a subject matter expert on Cypress Homes' warranty policies and procedures.
• Ensure Cypress Homes' high quality standards through diligence and responsiveness.
• Develop great collaborative relationships with internal teams and external partners to be initiative-taking and solutions oriented.
• Complete on-site walk-throughs with customers and project managers to create punch lists.
• Collaborate with the Project Manager to complete punch list items prior to closing.
• Create and implement a comprehensive customer relations program, incorporating elements such as follow-up surveys, newsletters, and structured feedback mechanisms to gather insights and strengthen customer loyalty.
• Coordinate with subcontractors, suppliers, field staff and customers to rectify open warranty items.
• Manage open warranty claims by prioritizing scope of work, urgency, and subcontractor/field staff efficiency.
• Maintain timely resolution of warranty financial matters.
• Complete administrative tasks timely; prepare warranty documents, binders, SOPs and project updates.
• Develop plans and act in collaboration with internal and external teams.

Qualifications & Requirements

• Minimum 1-3 years of experience in residential construction or a related field (required).
• Strong ability to assess and prioritize customer needs while maintaining company policies and procedures.
• Possess effective and efficient organizational and follow through methods.
• Ability to clearly communicate simple and technical information between stakeholders.
• Proven experience in customer relations and relationship building.
• Proficiency in project or customer management software and Microsoft Office Suite.
• Ability to lift, carry, push, pull, or otherwise move up to 50 pounds.
• Energetic and positive attitude.

Benefits

• Paid holidays, 401k & vacation.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.

Full Time

Pay range: Hourly, $21.00 - $26.50

Education: Diploma.

Experience: 1 - 3 years

• Paid holidays, 401k & vacation.
• Opportunities for professional growth and development.
• Collaborative and dynamic work environment.