IT Technical Support Specialist

DataStaff, Inc. is currently seeking an IT Technical Support Specialist for a long-term contract opportunity with one of our direct clients in Milledgeville, GA.

This position is hybrid; the selected candidate must be available to report onsite as directed by the client.

Responsibilities:

• Oversee IT systems and assets, assist with upgrades and fixes, and provide training and support as needed.
• Engaging with employees throughout the company, the IT support person will have an immediate impact on the efficiency of our operations and overall growth.
• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Handle business-critical IT tasks and system improvements
• Enable faster and smarter business processes and employee productivity
• Research and evaluate emerging technologies, hardware, and software
• Serve as the subject-matter expert supporting Windows, and widely used software and applications, such as Microsoft and Adobe.
• Install, configure, and support workstation software, hardware, printers, and phones
• Analyze staff needs, identify vulnerabilities, and boost efficiency and accuracy
• Execute systems and network design, documentation, implementation, testing, and administration, and ensure components meet business needs and work together seamlessly
• Implement applications and software upgrades and troubleshoot any performance issues
• Train employees in using software and hardware, and provide technical support when needed
• Extensive knowledge of computer hardware and software, network maintenance, and industry trends to keep us on the cutting edge

Required Skills:

• 3 Years - Knowledge of troubleshooting MS Office 365, VPN, Adobe, McAfee, LogMeIn, encryption, etc.
• 3 Years - Ability to troubleshoot computer peripheral devices: printers, scanners, MDF, monitors, keyboard, mice etc.
• 3 Years - Experienced in troubleshoot issues on end user computing devices, including desktops, laptops, and Surface Pros.
• 3 Years - Active Directory domain environment
• Proficient at software installs and troubleshooting
• Some networking knowledge, along with the ability to troubleshoot network issues from the command line.

This position is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.