What are the responsibilities and job description for the Virtual Office Phone Support position at Denali?
Denali is a rapidly growing company in the digital healthcare industry. Our company is committed to providing accessible and innovative solutions to improve the lives of patients and healthcare providers. We are looking for a highly motivated and detail-oriented Data Entry Operator to join our team and contribute to our mission.
As a Virtual Office Phone Support for Denali, you will play a crucial role in providing world-class customer support for our clients. You will be responsible for handling all incoming calls and inquiries related to our clients' businesses and their IT infrastructure. Your goal will be to ensure that our clients receive prompt, professional, and efficient support to help them achieve their business goals.
Key Responsibilities:
Answering all incoming calls and directing them to the appropriate department or person- Providing technical support to clients over the phone for any IT-related issues or queries
- Assisting clients with setting up and troubleshooting their virtual office phone systems
- Maintaining a high level of professionalism and excellent customer service at all times
- Educating clients on the features and benefits of our virtual office phone solutions
- Documenting all interactions with clients and keeping accurate records of all support tickets
- Collaborating with other team members and departments to resolve complex issues and provide timely solutions
- Staying up-to-date with the latest virtual office phone technologies and trends in the industry
- Identifying opportunities for improvement and making suggestions to enhance the customer experience
Qualifications:
High school diploma or equivalent required; Bachelor's degree in a related field preferred- Minimum of 1-2 years of experience in a customer service or technical support role
- Excellent communication and interpersonal skills
- Proficiency in using virtual office phone systems and related technologies
- Strong problem-solving and troubleshooting skills
- Ability to multitask and work in a fast-paced environment
- High level of attention to detail and accuracy
- Self-motivated and proactive with a strong work ethic
- Ability to work independently and in a team setting
- Availability to work flexible hours, including weekends and holidays if needed
Benefits:
- Competitive salary based on experience and qualification.
- Flexible work options, including remote work.
- Opportunities for growth and development within the company.
- Collaborative and inclusive work environment.
- Sign on bonus
- Medical, dental, vision Insurance for the individual employee and family
- 401K Retirement Plan with generous company matching
- Disability Insurance, 100% paid
- Life Insurance, 100% paid
- Paid Approved Training and ACRP Certification
- Paid Licensure Renewal
- Bereavement Leave
- 8 Paid Holidays
- 2 Floating Holidays
- 3 Weeks Paid Time Off
And more!
If you are passionate about data accuracy and have a keen eye for detail, we want to hear from you! Join our team at Denali and make a meaningful impact in the digital healthcare industry. Apply now!
Full Time Or Part Times, Weekend Shift, 9-5
Salary $69,000 to $75,000 per year
The pay range for this role is:
69,000 - 75,000 USD per year(Remote (Riverside, California, US))
Salary : $69,000 - $75,000
