What are the responsibilities and job description for the Customer Solutions Analyst position at DEUTZ Corporation?
Customer Solutions Analyst
Location : Norcross
Working hours :
DEUTZ is one of the world's leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
Job Summary
POSITION SUMMARY :
The Customer Solutions Analyst will be responsible for supporting DEUTZ customers and sales force while deploying various customer solutions to improve customer experience and streamline customer interaction. You will have the opportunity to drive business performance and increase customer value.
ESSENTIAL DUTIES & RESPONSIBILITIES :
The Customer Solutions Analyst will be responsible for, but not limited to, the following duties :
- High degree of direct customer interfacing to identify appropriate customer solutions.
- Analyzing daily inventory levels, forecasts, and orders. (Identify changes in the customer order patterns vs. forecasts that can cause shortage or excess inventory & communicate those observations to impacted teams on the timely manner)
- Managing product data between customer's and DEUTZ system.
- Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer issues as quickly and effectively as possible.
- Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.
- Customer Support, Order Processing & Customer Record Maintenance
- Assist DEUTZ sales and distribution teams as necessary, serve as liaison with Engineering, Quality and Warranty teams to provide seamless customer service.
- Manage open tickets through ticket system.
- Monitor and answer calls in line.
Supervisory Responsibilities : N / A
Travel Demands : Anticipated domestic and international travel is approximately 10-20% depending on business needs.
QUALIFICATIONS :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
EDUCATION / EXPERIENCE :
Required
Preferred
Description
Bachelor's degree in business, Supply Chain or relevant field or equivalent
Two plus years of relevant industry experience
Demonstrated understanding of the end-to-end supply chain required (order management, logistics / distribution)
Working knowledge of SAP required
Advanced proficiency in Excel (pivot tables, v-lookups)
ADDITIONAL REQUIRED SKILLS :
LANGUAGE ABILITY :
Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.
MATHEMATICAL ABILITY :
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Apply concepts of basic algebra and geometry.
REASONING ABILITY :
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Deal with problems involving several concrete variables in standardized situations.
WORK ENVIRONMENT :
The work environment characteristics described here represent those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
PHYSICAL DEMANDS :
An employee must meet the physical demands described here to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Physical Demand Requirement
Frequency
Concentration
Daily
Sitting
Daily
Communication
Daily
Vision
Daily
Verbal
Daily
Standing
Daily
Hearing / Listening
Daily
Lifting
Daily
Bending
Daily
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any related duties, as assigned by their supervisor.
EEO Statement
DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.