Service Coordinator

Job Title: Service Coordinator

Location: Surprise, AZ 85378

Role will be fully onsite

Hours will be M-F, 6am-2:30pm

Will require driving the vehicle to job sites and for customer meetings out in the field

Duration – 12-month Contract (Possible Extension)

Summary:

Serve as liaison between our company and municipalities, contractors, and customers for new installations, upgrades, conversions, and relocations to electrical service. Ensure customer requirements and expectations are accurately understood, communicated and executed. Schedule, coordinate, and ensure completion of all facets of projects from initiation through close out.

Job Responsibilities:

1) Provide customer service and coordination for primary or service installation projects including upgrades, relocations, conversions, maintenance, street lights, dusk to dawn lights and new services. Entails planning, designing, scheduling, and coordinating all facets of the project from initiation through construction, energization, and close out.

2) Determine the best source of power, the most cost-effective design, the usability of existing equipment based on load analysis and voltage drop calculations, and the adherence to required specifications, and request of the customer.

3) Effectively interface with customers and municipalities to assess their needs, determine the scope of the project, obtain plans/maps/drawings, and make key decision regarding the layout of our facilities. Often, these decisions require consultation with our external customers and/or municipality liaison.

4) Evaluate the need to obtain easements from property owners and permits from municipal authorities.

5) Prepare work authorizations (WA) and job estimates. .Prepare and present invoices to customers and manages scheduling to ensure monies collected prior to releasing jobs to crews. May prepare and communicate billing in compliance with our policies and rates for street lighting and within the contractual limits of the Municipality agreement.

6) Upon completion of preliminary work, release the project to construction and/or schedule the work with the Construction Coordinator, crews or other related contractors

7) Trouble shoot and resolve problems encountered throughout the project. Keep internal and external departments and agencies informed of activities that affect current and future facilities. May act as the control desk or initial intake and triage of all customers based on the requirements of the specific office.

Requirements:

• Someone who has gone on job sites to meet with customers.
• For example, someone who has worked for a plumbing, roofing, or utilities related company and had to talk to customers about their service and/or installations.
• Customer service piece is huge – the leader is looking for this experience on resumes. For example, experience working with their customers at job/installation sites.

• Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
• Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.
• Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status