Marketing Operations Specialist

Position: Marketing Operations Specialist

Location: Palo Alto, CA (On-Site 3 days/week)

Length: 12 Month Contract

**Please no agencies. Direct employees currently authorized to work in the United States – no sponsorship available**

Job Description:

The Marketing Operations Specialist supports end-to-end execution of healthcare provider (HCP) direct-to-provider campaigns, with a primary focus on physical mail programs. This role coordinates timelines, vendors, creative proofs, mailing list handoffs, postage decisions, inventory, and post-drop operational follow-through (returns, re-sends, and inbound voicemail triage). The ideal candidate is detail-oriented, comfortable managing multiple workstreams in parallel, and experienced working with print and fulfillment partners.

Essential Duties and Responsibilities:

• Uses project management tools (Asana preferred) to manage timelines, tasks, and dependencies; Excel to QA and process mailing lists (intermediate comfort with row counts, filtering/sorting, basic validation, and simple summaries); and Smartsheet to update operational trackers and collaborate on status reporting.
• Own the operational workflow for HCP direct mail campaigns from intake through drop and post-drop follow-through, including timelines, milestones, and stakeholder updates.
• Coordinate with print and fulfillment partners on production schedules, proof cycles, printing/processing, postage, and drop dates to ensure on-time delivery.
• Proof creative artwork and production proofs to confirm alignment with approved files and production specifications, maintaining clear version control and documentation.
• Manage mailing list handoffs end to end, including receiving lists from analytics partners, performing basic QA, and ensuring accurate, timely delivery to the fulfillment partner.
• Track inventory and post-drop operations, including reprint planning, returns processing, resend requests, and voicemail triage to support a strong HCP experience.

Qualifications:

• 2 years of experience in marketing operations, production coordination, or project coordination (agency or in-house).
• Hands-on experience managing print and physical mail workflows with external vendors (proofs, production timelines, fulfillment handoffs).
• High attention to detail and strong execution habits (proofreading, version control, and deadline management across multiple workstreams).
• Strong communication skills and comfort coordinating across internal stakeholders and external partners.

Preferred:

• Experience in biotech, pharmaceuticals, or other regulated marketing environments.

POST-OFFER BACKGROUND CHECK IS REQUIRED. Digital Prospectors is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Digital Prospectors affirms the right of all individuals to equal opportunity and prohibits any form of discrimination or harassment.

Come see why DPC has achieved:

• 4.9/5 Star Glassdoor rating and the only staffing company (< 1000 employees) to be voted in the national Top 10 ‘Employee’s Choice - Best Places to Work’ by Glassdoor.
• Voted ‘Best Staffing Firm to Temp/Contract For’ seven times by Staffing Industry Analysts as well as a ‘Best Company to Work For’ by Forbes, Fortune and Inc. magazine.

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Job #18239