What are the responsibilities and job description for the Marketing Operations Program Specialist position at Mathys Potestio / The Creative Party®?
This is a 12-month, full-time (40 hours/week), hybrid contract role located in Culver City, CA or Cupertino, CA.
Summary
This role supports a Growth Marketing Operations and Learning Operations environment, enabling scalable, data-driven marketing communications while also providing operational and logistical support for training programs and internal initiatives. The Marketing Operations Program Specialist partners cross-functionally to analyze systems, manage CRM platforms, and support training operations to improve efficiency, execution, and overall program success at scale.
Our Ideal Candidate
In this role, you will analyze and optimize CRM platforms, marketing operations processes, and program workflows to improve execution, scalability, and system performance. You will partner with cross-functional stakeholders to identify technical issues, uncover trends, and drive system-scale improvements across marketing and operational workflows.
You will provide logistical and operational support for internal training and program spaces by managing shared inboxes and delegated calendars, coordinating with third-party vendors for room setup and catering, completing facility requests, managing storage rooms and supplies, and tracking room usage while compiling monthly data using tools such as Excel and presentation software.
You will support both virtual and in-person sessions by providing technical troubleshooting, diagnosing issues in real time, and ensuring smooth class operations. You will also track and ship materials by partnering with internal stakeholders and external vendors, provide customer service to employees attending sessions, and support new internal programs and initiatives as they are launched.
Additionally, you will manage and maintain internal systems used for creating plans, tracking events, updating calendars, managing participants, and delivering recurring reports and documentation. You will translate operational and data insights into clear, concise, and actionable updates for stakeholders to support informed decision-making and continuous improvement.
Education And Experience
This opportunity is located in Culver City, CA or Cupertino, CA and requires hybrid, on-site work
The pay for this W-2 position ranges based on location:
Culver City - $59.41/hr
Cupertino - $63.95/hr
This position may be eligible for benefits such as PTO, health and dental insurance, and/or 401(k) benefits upon meeting certain length of service and hours requirements
Mathys Potestio values applicants of all backgrounds and experiences. We do not discriminate based on race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability or handicap, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.
Summary
This role supports a Growth Marketing Operations and Learning Operations environment, enabling scalable, data-driven marketing communications while also providing operational and logistical support for training programs and internal initiatives. The Marketing Operations Program Specialist partners cross-functionally to analyze systems, manage CRM platforms, and support training operations to improve efficiency, execution, and overall program success at scale.
Our Ideal Candidate
- 5–10 years of experience in analytics, marketing operations, program operations, or related roles
- Passion for data-driven operations with a strong foundation in analytics, systems, and process optimization
- Proficient in CRM platforms such as Salesforce or similar systems, with strong technical troubleshooting and system support skills
- Familiar with marketing automation, CRM issue analysis, data tagging, auditing, reporting, and internal operations systems
- Experienced in coordinating logistics, calendars, vendors, and operational workflows across multiple stakeholders
- Able to work independently and manage multiple programs, events, and operational priorities simultaneously
- Flexible and adaptable to changing priorities, timelines, and stakeholders in a fast-paced environment
- Strong written and verbal communication skills with exceptional attention to detail and customer service mindset
- Curious, proactive problem-solver who thrives in ambiguous and evolving environments
- Nice to have: experience with SQL, Tableau, Python, Keynote, Excel, and/or virtual learning platforms
In this role, you will analyze and optimize CRM platforms, marketing operations processes, and program workflows to improve execution, scalability, and system performance. You will partner with cross-functional stakeholders to identify technical issues, uncover trends, and drive system-scale improvements across marketing and operational workflows.
You will provide logistical and operational support for internal training and program spaces by managing shared inboxes and delegated calendars, coordinating with third-party vendors for room setup and catering, completing facility requests, managing storage rooms and supplies, and tracking room usage while compiling monthly data using tools such as Excel and presentation software.
You will support both virtual and in-person sessions by providing technical troubleshooting, diagnosing issues in real time, and ensuring smooth class operations. You will also track and ship materials by partnering with internal stakeholders and external vendors, provide customer service to employees attending sessions, and support new internal programs and initiatives as they are launched.
Additionally, you will manage and maintain internal systems used for creating plans, tracking events, updating calendars, managing participants, and delivering recurring reports and documentation. You will translate operational and data insights into clear, concise, and actionable updates for stakeholders to support informed decision-making and continuous improvement.
Education And Experience
- Bachelor’s degree in Analytics, Marketing, Engineering, Operations, or a related field, or equivalent practical experience
- Background in analytics, marketing operations, program operations, learning operations, or technical program support
- Experience working within large, matrixed organizations and supporting subscription-based, SaaS, or internal enablement environments
This opportunity is located in Culver City, CA or Cupertino, CA and requires hybrid, on-site work
The pay for this W-2 position ranges based on location:
Culver City - $59.41/hr
Cupertino - $63.95/hr
This position may be eligible for benefits such as PTO, health and dental insurance, and/or 401(k) benefits upon meeting certain length of service and hours requirements
Mathys Potestio values applicants of all backgrounds and experiences. We do not discriminate based on race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability or handicap, sex or gender, gender identity and/or expression, sexual orientation, military or veteran status, genetic information, or any other characteristic protected under applicable federal, state, or local law.
Salary : $59 - $64