What are the responsibilities and job description for the Service Receptionist - Village Cadillac Toyota position at Dimmitt Automotive Group?
Company Description
If you are looking for an exciting opportunity to experience both professional and personal growth, Village Cadillac Toyota is the place for you! We are proud to promote a work environment that celebrates the value of each team member and their endless contribution to the continued success of Dimmitt Automotive Group. We welcome you to join in our mission to improve the quality of life for our associates, our guests, and the community through service, excellence, and innovation.
Job Description
The Service Receptionist answers incoming telephone calls and greets visitors in a friendly, interested, and helpful manner for the Service Department. As the initial point of contact, the Receptionist represents the Dimmitt servant heart culture by being a pro-active listener and information source who knows all points-of-contact for every department within the company to promptly assist guests and callers. In addition, the Receptionist performs administrative duties and operates a multi-line phone system for call routing.
The ideal candidate has some post high school education or training and relevant experience, a pleasant and courteous personality, good organizational skills, excellent phone skills, proficiency with computers, and excellent communication and interpersonal skills. Candidates must be willing to work Saturdays.
Responsibilities
- Greets all guests in a warm, sincere, and helpful manner
- Directs guests to the appropriate department or point-of-contact
- Manages inbound phone inquiries and routes calls accordingly
- Coordinates questions and issues with the appropriate department personnel
- Provides administrative/clerical assistance as needed
- Performs other duties as assigned
Qualifications
- High school diploma or GED required; some post high school education or training preferred
- 1-2 years of relevant experience preferred
- Helpful attitude and friendly demeanor
- Highly professional and dependable
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Strong organizational and time management skills
- Excellent telephone skills
- Strong computer and internet skills, including Microsoft Office suite
Benefits
Group Benefits eligibility for full-time associates is 1st of month after 60 days. The plan includes:
- Medical
- Health Savings Account
- Telehealth
- Dental
- Vision
- Basic Group Life and AD&D – Employer Provided
- Voluntary Life Insurance – Employee / Spouse / Child(ren)
- Long Term Disability
- Short Term Disability
- Accident/Critical Illness
- 401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years
Wait, there’s more!
- Employee Assistance Program
- Paid Holidays
- Paid Vacation
- Associate Discounts on Vehicle Purchases, Parts, and Service