Sales Operations Coordinator

Job Description:

Please ONLY apply if you have ALL the required skills. Do you thrive in a fast-paced environment, love helping people, and are passionate about building relationships? Are you highly organized, detail-oriented, and enthusiastic about data entry and supporting others? As a Sales Operations Coordinator, you will manage administrative tasks that support our sales team, ensuring smooth sales operations and providing excellent customer service. You must have strong organizational and computer skills and experience with administrative tasks.

About Us:

We are a full service direct mail marketing company based in Englewood, Colorado, with over 30 years in business. We help businesses connect to their ideal customers through direct mail campaigns and provide exceptional customer care and expertise.

About the Role:

As a Sales Operations Coordinator at direct2you, you will play a key role in supporting our sales team and ensuring a seamless customer experience. You’ll handle data management, CRM operations, setting appointments, conducting follow-ups, and ensuring all projects are completed throughout the sales cycle. You will collaborate with team members to meet sales goals and maintain smooth operations.

Key Responsibilities:

• Order Processing: Ensure orders are booked and follow up with customers to confirm details.
• Coordination: Facilitate communication between sales, delivery, and finance.
• Data Management: Maintain and oversee sales data and metrics for accuracy.
• Reporting: Create and manage sales reports, dashboards, and performance metrics.
• Process Improvement: Evaluate and enhance procedures for efficiency.
• Scheduling: Manage client appointment scheduling and confirmations.
• Communication: Communicate with clients about appointments, campaigns, and performance.
• Customer Support: Assist customers with program details, upsell relevant products, and resolve any concerns.
• Collaboration: Work closely with the sales team to understand client needs and achieve department goals.

Required Skills:

• Strong organizational skills and attention to detail.
• Proficient in Microsoft Word, Outlook, Excel, and CRM platforms.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Strong customer service skills with a focus on building client relationships.
• Experience with data entry and CRM management.

Qualifications:

• 3 years’ experience in a similar role.
• Proven ability to build positive customer relationships.
• Ability to work both independently and as part of a team.