Guest Sales Associate-FT

Description

At Discovery Place, a 501(c)(3) nonprofit organization, we fuel your passion for science and the natural world by delivering awe-inspiring exhibits and educational programs.
Our immersive experiences captivate, challenge, and empower audiences of all ages, sparking a spirit of discovery and lifelong learning. We hope to forge a future where science catalyzes, creating boundless opportunities, fostering hope, solving complex problems and driving positive change across the globe.

We’re looking for driven, talented individuals who share our passion for making an impact and having fun while doing it.

General Summary:

This full-time role is designed for an energetic, optimistic, and friendly individual who will be a key player in our Sales and Guest Services team's transition from a traditional call-center to a consultative sales approach. Ideal for teachers and other educators, you'll engage with schools, youth groups, and the public to offer tailored experiences at Discovery Place.

Essential Duties and Responsibilities:

• Answer incoming calls and provide information about our offerings.
• Engage with guests to identify their needs and offer tailored solutions.
• Coordinate and book Museum visits, classes, and programs for various groups.
• Utilize knowledge of exhibits and programs to encourage sales and guest engagement.
• Maintain high standards of guest service and professionalism.
• Meet or exceed weekly and monthly sales goals set by the Sales Manager.
• Report activities and guest interactions to the Sales Manager.
• Keep accurate records of client interactions and input guest data into systems.
• Perform other duties as assigned to support the team's evolving approach.

Competencies:

• Exceptional customer service skills and a friendly demeanor.
• Strong verbal and written communication skills, to convey information clearly.
• Team-oriented, able to collaborate well with other departments.
• Ability to manage multiple tasks and pay attention to details.
• Efficient in time management and proactive in improving systems.
• Proficiency in Microsoft Office; experience in Salesforce is a plus.

Qualifications

Qualifications:

High School diploma required. At least one year of sales experience is essential. Previous experience in education, call centers, or guest service is a plus. Experience with outbound sales calls preferred.

Working Conditions:

Professional office environment. The noise level in the environment is moderate. We are currently working in a hybrid model. This position is in the office several days a week, with opportunities for remote work. This is not a remote-only position.

Physical Demands:

Candidates must have the physical capability to lift 10 pounds and possess full auditory, visual, and manual dexterity. A valid driver's license and the ability to operate a vehicle are also required.

Employees of Discovery Place should uphold the mission, vision and values of the organization. We strive to provide exceptional service through four core values: uncommon courtesy, the pursuit of personal excellence, teamwork and inclusion. We value the diversity of opinions and intellectual thought and encourage an environment where employees can share ideas openly.

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities of this job. Other duties may be assigned. This job description may be changed to include new responsibilities and tasks or change existing ones as management deems necessary.