What are the responsibilities and job description for the IT Systems/Network Administrator position at District?
Maintains professional, consistent, and quality service through the use of superior customer service skills.
Key Competency Areas:
Understanding the Business
Knowledgeable and passionate about providing service and support to every customer.
Has a passion for the business and a commitment to excellence
Customer Focus
Treats every customer with courtesy and sensitivity.
Establishes a rapport with all customers.
Applies problem solving skills
Makes extra effort to satisfy customer’s needs
Meets commitments to customers
Demonstrates patience and willingness to help
Expresses empathy for customer’s situation
Remains calm in demanding situations
Defuses negative emotions
Resolves complaints for maximum satisfaction
Ability to effectively interface with users/customers in various backgrounds, IT skills, and roles to provide necessary instruction and to convey and enforce computer usage policies
Self-Management
Maintains composure when confronted with multiple, conflicting, or changing demands.
Manages stress by addressing root causes.
Demonstrates flexibility and adaptability.
Strategic Skills
Demonstrates advanced system knowledge and technical expertise.
Strong operating system and network knowledge in order to carry out assigned administrative tasks with the need for limited supervision
Concepts and administration of computer and network operating systems and applications
Practices and methods of systems administration and maintenance
Network protocols including TCP/IP and bridging
Data storage and communications
Principles, practices, and techniques in the installation, maintenance and troubleshooting of server hardware and software
Able to analyze and problem solve.
Strong problem solving skills, analytical skills, and the ability to comprehend and follow instructions
Identifies and connects unrelated information to determine root causes
Provides clear and understandable explanations
Specific Responsibilities
Responsible for all aspects of systems administration including servers, network, applications, databases, and telecommunications. This includes implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized system procedures.
Responsible for performing systems security administration functions, including creating customer profiles and accounts, monitoring and primary response and intervention for information technology related security incidents and violations.
Maintain application security, event investigations and compliance enforcement. Review personnel conduct in relation to data protection.
Administer secure links with public key encryption, anti-virus, user authentication and intrusion detection.
Keep current with new security and network monitoring technologies, applicable laws and regulations.
Monitor and manage system resources, including CPU usage, disk usage, tape backup systems, and response times to maintain operating efficiency.
Performs systems backups and recovery procedures.
Manage and support secure Virtual Private Networks (VPNs).
Document LAN network related policies and procedures including security.
Maintains system documentation and logs.
Writes or modifies basic scripts to resolve performance problems and automate systems administration tasks.
Installs new software releases, system upgrades, evaluates and installs patches and resolves software related problems.
Performs or assists in troubleshooting and diagnosing problems.
Schedule and conduct weekly computer maintenance tasks.
Lead basic computer training classes or tutorials for staff as needed.
Identify problems and report to supervisors as needed.
Must be able to work after hours, weekends, and holidays when necessary.
Must be able to lift and/or move up to 40 pounds.
High school diploma or GED required
Bachelor's degree or equivalents to from an accredited college or university with major course work in Computer Science, Management Information Systems, or a closely related field or a minimum of five years' experience configuring and supporting enterprise WAN technologies.
Preference will be given to individuals possessing or currently working towards one or more of the follow industry certifications: Microsoft MCP, CompTIA Security , Network , and Cisco CCNA
Working Months: 12
Work Schedule: Core Hours are Monday – Friday (8:00 AM – 5:00 PM) - Must be able to work after hours, holidays, and weekends when necessary.
Please email a copy of your resume to gina.montgomery@rrisd.net
Reports to: Director of Technology
(806) 381-7809 gina.montgomery@rrisd.net